Associate Executive Director

Brookdale Senior Living Inc.•Chapel Hill, NC

About The Position

The Associate Executive Director supports the day-to-day operational execution of a free-standing memory care senior living community under the direct supervision of an Executive Director. The role manages occupancy and monthly financial performance, oversees staff and community operations, and maintains positive relationships with residents, families, employees, and the broader business community. The position requires leadership experience in a memory care community and on-call availability. The Associate Executive Director supervises and motivates staff, supports resident satisfaction and retention, manages renewals, and contributes to annual operating and capital budgets. The role also oversees hiring and personnel actions, property standards and maintenance, departmental policies and licenses, community relations, and recurring staff and resident meetings. Occasional travel and occasional weekend, evening, or night work may be required to ensure shift coverage.

Requirements

Bachelor's degree in Gerontology, Business, or another related field.
Two to four years of proven management experience in retirement housing, hospitality, or health care, or an equivalent combination of education and experience.
State license as a nursing home administrator and/or Assisted Living License.
Strong analytical skills and the ability to solve diverse problems where limited precedents or guidelines exist.
Understanding of legal requirements affecting skilled nursing and assisted living facilities and of sound business practices for analyzing operational issues.
Knowledge of methods for hiring, training, evaluating, motivating, and disciplining personnel.
High accuracy, multitasking ability, initiative, good judgment, professional ethics, and a strong customer-service orientation.
Excellent written and verbal communication skills and the ability to motivate others.
Ability to work in a stressful environment.
Ability to lift up to 50 pounds.
Ability to work on-call.

Responsibilities

Oversee day-to-day operations under the direct supervision of the Executive Director and serve as a contact for staff, residents, prospects, community organizations, government agencies, and the public.
Supervise, direct, and motivate staff; maintain training and morale; and ensure training programs are carried out effectively.
Promote resident satisfaction and retention through high-quality services, proactive problem-solving, issue resolution, and administration of the annual resident satisfaction survey.
Execute a proactive renewal program for existing residents to support the highest possible renewal rate.
Work with the Executive Director to develop annual operating and capital budgets; maintain budget accountability; anticipate and minimize negative variances and deficits; meet or exceed occupancy goals; and identify opportunities to enhance revenue and reduce expenses.
Hire, train, discipline, and terminate employees in accordance with company policies, reviewing personnel actions with attention to consistent selection and retention of quality associates.
Oversee preventative maintenance systems and programs and conduct inspections to ensure buildings, grounds, and property meet company standards.
Maintain current departmental policies, procedures, and licenses in accordance with requirements.
Encourage staff creativity and maintain a stable atmosphere; serve as a member of Resident Counsel.
Build a positive community image, participate in local social and civic affairs, and represent the facility and company to government agencies, professional organizations, and community groups.
Conduct weekly department-head meetings, quarterly associate meetings covering safety and building issues, and quarterly residential meetings.
Stay current on competing projects and programs in the marketplace.

Benefits

Medical, dental, and vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates outside California
Optional identity theft protection and pet insurance
Paid time off
Paid holidays
Company-provided life insurance
Adoption benefit
Short- and long-term disability
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional accident, critical illness, hospital indemnity insurance, and legal plan
Tuition reimbursement
Annual bonus incentive for eligible full-time associates in the role
Sales referral bonuses
Advancement of eligible naturalization application fees up to $725, less applicable taxes and withholding, for qualified associates employed for at least one year
Professional development and ongoing health and wellness programs