Associate Executive Director - Full Time

Greater Philadelphia YMCA • Hatboro, PA

5d • $70,000 - $75,000

About The Position

The Associate Executive Director oversees member service initiatives, program development and support, and community service programs. The role evaluates existing programs for appropriate integration into the YMCA service model, supervises program directors, and assists with member service and program-related planning. The position helps advance a developing, service-centered model and builds a member-centered environment focused on engagement, relationships, and satisfaction.

Requirements

• Experience in a YMCA management position with direct responsibility for member service and program development.
• Strong knowledge of and experience managing fitness, group exercise, aquatics programming, and family service activities.
• Willingness to work within a new and developing service-centered model.
• Bachelor's degree in a related field.
• At least 5 years of related experience.
• Demonstrated success in membership and staff development.
• Strong knowledge of fitness, group exercise, and program development and innovation.
• Experience developing and motivating volunteers.
• Demonstrated ability in fiscal management.

Responsibilities

• Recruit, train, schedule, supervise, and recognize a staff team that advances the YMCA mission through membership and program engagement strategies.
• Assist with defining, delegating, and overseeing branch membership and program committees; ensure each committee's annual work plan, calendar, agenda, and minutes are published in accordance with Branch Board direction; and attend all Branch Board meetings.
• Manage revenue generation, expense controls, and adherence to policies and procedures; use resources effectively for membership and program development, fundraising, and planning.
• Model and teach Listen First skills to foster relationship development and a culture focused on members' wants and needs; attain Listen First trainer level within the first year of employment.
• Develop and implement high-quality programs that meet community needs, engage members in YMCA activities, and connect members with one another.
• Foster relationships and collaborations to promote high-quality programs and services.
• Create a culture of accountability that engages staff across the organization in providing great member experiences.
• Monitor trends and developments in membership engagement, relationship development, retention strategies, and staff competence to support branch member-impact results.
• Serve on the Membership Quality Team and Executive Operations Team, representing leadership in association-wide programs, including staff supervision, program quality assurance, and policy development.
• Create a member-centered environment and build member engagement, involvement, and connections.
• Implement policies and procedures that support overall member satisfaction.
• Evaluate existing programs for integration into the YMCA service model, supervise program directors, and assist with member service and program-related planning.

Benefits

• Free YMCA gym membership.
• Flexible work schedule available.
• Discounted YMCA programs after meeting eligibility requirements.
• Eligible for a 12% company contribution to the YMCA Retirement Fund after meeting requirements.
• Employee referral bonus program.
• Continuing education and professional training and development opportunities.
• Support from an amazing team.
• Opportunities to learn and grow.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior