P/T Associate, Event and Tournament Services

USTA National HeadquartersOrlando, FL
Onsite

About The Position

The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States. This role assists in all daily tournament operations, facility, and administrative needs. The Associate serves as the on-site events team contact for all assigned events, including preparing the event for the day, assisting with all needs in the TA center, communications to Tournament organizer and players on site, communications to the courts & grounds team & MOD, and updates through the Campus Update chat. They will also assist with assigned meetings held at the National Campus, ensuring on-site quality control for internal and external meetings in classroom, multipurpose room, etc., manage meeting space set up and breakdown, and ensure delivery of food & beverage orders. The role assists with assigned amateur, pro, adult, junior tournaments as well as charitable & special events, and other National Campus events as assigned. Additionally, the Associate assists with communication with tournament/event participants before, during, and after each event, liaises with players of varying backgrounds and levels of playing ability, and supports Event Operations with live scoring and scoreboard operations as requested. The Associate also assists the Senior Manager and events department with event proposals, contracts, site inspections, and pre-event meetings, and assists with community & partnership events as needed, working cross-functionally as requested. Other duties as assigned.

Requirements

  • Digital Literacy - Google Suite including Docs, Sheets, Forms & Presentations, Serve Tennis, Monday.com, and other programs as needed
  • Outstanding verbal, written, and interpersonal communication skills
  • Strong attention to detail and accuracy
  • Must be available to work weekends and overtime occasionally
  • Excellent organizational skills

Responsibilities

  • Assist in all daily tournament operations, facility, and administrative needs
  • Serve as the on-site events team contact for all assigned events, including preparing the event for the day, assisting with all needs in the TA center, communications to Tournament organizer and players on site, communications to the courts & grounds team & MOD, and updates through the Campus Update chat
  • Assist with assigned meetings held at the National Campus.
  • Ensure on-site quality control for internal and external meetings in classroom, multipurpose room, etc., manage meeting space set up and breakdown, ensure delivery of food & beverage orders
  • Assist with assigned amateur, pro, adult, junior tournaments as well as charitable & special events.
  • Assist with other National Campus events as assigned.
  • Assist with Communication with tournament/event participants before, during, and after each event
  • Liaise with players of varying backgrounds and levels of playing ability (Jr., Collegiate, Adult, Professional, Wheelchair)
  • Support Event Operations with live scoring and scoreboard operations as requested
  • Assist Senior Manager and events department with event proposals, contracts, site inspections, and pre-event meetings
  • Assist with community & partnership events as needed
  • Work cross-functionally as requested
  • Other Duties as assigned
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