Associate - Enterprise Applications- CRM

Hines•Houston, TX

About The Position

The Salesforce Administration & Delivery Manager leads the Salesforce administration team and oversees platform enhancements and projects. The role partners with business stakeholders and the Business Transformation Group to understand business needs, shape solution architecture, and recommend Salesforce and enterprise application solutions. It provides functional leadership for Salesforce administration and coordinates with technical teams on data, integrations, and connected-system needs. The position is responsible for team leadership, Salesforce administration and support, the enhancement roadmap, and cross-functional delivery from discovery and requirements through design, testing, implementation, and user acceptance. It also coordinates vendors and evaluates platform capabilities in partnership with the Director of Enterprise Applications, while promoting consistent standards for documentation, change management, testing, security, privacy, and data handling, including established GDPR and PII procedures.

Requirements

Bachelor's degree in computer science, information systems, business systems, or a related field is strongly preferred.
8+ years of experience in IT, enterprise applications, or a related field, including Salesforce and enterprise system delivery.
Experience administering Salesforce and leading Salesforce enhancements, upgrades, or related application projects.
Experience managing, supervising, or providing day-to-day leadership to a Salesforce administration team.
Experience working across business units and technology teams to turn business needs into system solutions.
Strong working knowledge of Salesforce platform capabilities, administration, and application support.
Ability to lead projects, prioritize team work, and guide administrators through delivery and operational issues.
Ability to bridge business and technical needs, assess solution options, and communicate recommendations clearly.
Excellent communication, organization, stakeholder management, and problem-solving skills.

Nice To Haves

Salesforce Administrator certification is highly preferred; additional Salesforce credentials are a plus, including Salesforce Agentic platform.
Familiarity with ETL, data integrations, and data quality practices is useful.
Experience in real estate, investment management, or a related industry is preferred.

Responsibilities

Lead, coach, and develop the Salesforce administration team; set priorities, assign work, and support team members in meeting objectives.
Oversee Salesforce administration, platform support, access and configuration practices, data quality, releases, and issue resolution.
Own the Salesforce enhancement roadmap and lead cross-functional initiatives from discovery and requirements through design, testing, implementation, and user acceptance.
Partner with the Business Transformation Group and business stakeholders to define architecture, evaluate options, and propose solutions that address business needs.
Gather and analyze requirements, develop or oversee technical specifications, and ensure delivered solutions fit business processes and user needs.
Coordinate Salesforce integrations and related enterprise applications with technical teams, including the team responsible for ETL and integration operations.
Oversee timely resolution of Salesforce and connected-system issues; communicate priorities, status, risks, and decisions to stakeholders.
In partnership with the Director of Enterprise Applications, coordinate vendors and evaluate tools and platform capabilities that may improve operations.
Promote consistent standards for documentation, change management, testing, security, privacy, and data handling, including established GDPR and PII procedures.
Identify opportunities to streamline business and system processes and recommend priorities for the team and project portfolio.