Associate, Enrollment Services

HCC•Houston, TX

About The Position

The Enrollment Services Associate works closely with college officials to coordinate and manage enrollment services across multiple college sites. The role supports registration, admissions, student records, testing referrals, and compliance with state and federal reporting requirements. It also contributes to student recruitment and retention, implements departmental goals, develops internal controls, and communicates enrollment policies and procedures. The associate may assist with staff hiring, training, scheduling, supervision, evaluation, and timekeeping, as applicable. The position requires maintaining confidentiality and following applicable student and employee record requirements, including FERPA. Work is performed in a general office environment and may require work after hours, including weekends and holidays.

Requirements

Bachelor's degree.
Valid Texas Driver License.
Skills with MS Office programs, information management systems, and budget management.
Advanced proficiency in personal computer use, data entry, training, troubleshooting, and querying information.
Ability to perform the job requirements with or without reasonable accommodations.
Ability to remain stationary during a shift, move items weighing up to 25 pounds, position oneself to operate job equipment, and apply established protocols in a timely manner.
Ability to access, input, and retrieve information from technology devices and communicate with others to accomplish job requirements.

Nice To Haves

Two years of work experience in Enrollment Services or Student Services in a college setting.

Responsibilities

Advise and assist students with admissions, assessment, financial aid, advisement, registration, orientation, and other enrollment processes.
Represent the College at community recruitment and retention events.
Coordinate with the district and other entities to reconcile data for state and federal reporting and meet compliance and accountability requirements.
Implement departmental goals based on the College Strategic Plan.
Develop and implement effective internal controls in Enrollment Services.
Refer students for pre- and post-test admissions assessments, including standardized tests approved by the Coordinating Board.
Establish, implement, and monitor security procedures for transcript materials; validate and issue official transcripts and verifications.
Monitor and process Never Attended reports according to district guidelines for accurate federal financial aid reporting.
Research refund petitions and recommend and process their approval or denial.
Coordinate college and departmental training regarding enrollment services.
Assist with interviewing, hiring, and training; when applicable, schedule, supervise, and evaluate staff, monitor staff functions, and input and approve staff time and labor data.
Promote student retention by screening and advising students on withdrawal processes, Texas Success Initiative (TSI) requirements, standardized test reinstatement, and TSI regulatory compliance.
Coordinate efforts to maintain TSI regulatory compliance.
Disseminate information about college policies and procedures related to student enrollment.
Maintain confidentiality in student, faculty, and staff business processes, including records subject to FERPA.
Represent the College in district, college, state, and national organizations on enrollment management matters.
Perform other duties, tasks, and assignments as required.