Associate Engineer
About The Position
The Associate Engineer is home-based and primarily supports the Midwest region of the United States, with flight travel to other locations as needed. The role involves driving or flying to customer locations to provide on-site professional services and support for Securitas Healthcare products. The employee supports deployment of real-time location systems (RTLS) in the acute care market and needs to understand network connectivity and software configuration troubleshooting. This customer-facing position represents the company during work at hospital sites. Work is primarily performed on a PC, but may involve long periods standing and working on one's feet. The employee works independently, communicates clearly with customers and colleagues, manages time effectively, and works flexible hours according to customer requirements.
Requirements
- High school diploma or GED.
- At least 1 year of experience in electronic engineering, software engineering, networking, or a related field.
- Valid, unrestricted driver's license.
- Associate degree in electronics, networking, or a related field.
- Hands-on experience with test equipment such as network cable testers, digital multimeters, spectrum analyzers, and RF watt meters.
- Previous field service experience requiring extensive travel.
- Experience providing customer solution training.
- Ability to lift up to 50 pounds; lifting 75 pounds may be required in some instances.
- Ability to climb and stand on ladders, sometimes for extended periods.
- Ability to work with tools while reaching above the head for extended periods.
- Strong customer service and communication skills.
- Ability to work independently and manage time effectively.
Nice To Haves
- Understanding of basic electronics concepts.
- Strong organizational and time management skills.
- Manufacturing experience; enthusiastic individuals with transferable skills may be trained.
Responsibilities
- Represent the company during onsite working hours in a hospital environment.
- Install, configure, and commission new systems by following company procedures and processes.
- Perform service work at customer sites, including troubleshooting, repairing, or replacing customer equipment.
- Complete facility site surveys to determine product usability.
- Train facility personnel in the correct operation and maintenance of installed equipment.
- Complete administrative duties, including facility visit reports, service or post-installation checklists, expense reports, and accurate inventory records for equipment and parts on the company vehicle.
- Attend construction meetings when needed to help ensure installations for new construction or renovation projects go as planned.
- Communicate with customers and colleagues in the field and office to support customer satisfaction after each project.
- Manage time to arrive at sites as planned and complete work within the allotted project time.
- Work independently and adapt working hours to customer requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
