Associate Engineer, Production Technology Support

NBCUniversal • Miami, FL

2d • Onsite

About The Position

NBCUniversal is looking for an Associate Engineer, Production Technology Support to join the Production Engineering group for NBCU Operations and Technology (O&T) based in the Telemundo Center facility located in Miami, FL. O&T supports Enterprise Technology, Broadcast and Production systems across NBCU globally. The Associate Engineer, Production Technology Support is responsible for providing best-in-class live television production support for NBCU, supporting live and scripted/unscripted productions. This position will support the project team to implement changes, enhancements, and support technology refresh & expansion projects.

Requirements

• Bachelor’s degree in Film Production, Broadcasting, Computer Science, Electrical Engineering, Information Technology, Systems Engineering, or related tech field.
• Technical certifications with CompTIA, Microsoft, Cisco, etc., or equivalent work experience.
• Recent experience supporting live, television, and streaming production environments.
• Experience supporting and deploying equipment in a production environment, including video router, production switchers, audio consoles, graphics and video playback systems, studio cameras, video & streaming encoders, and wireless audio systems.
• Must be willing to work evenings, overnights, weekends, holidays with little or/no notice depending on production schedules
• Strong customer service skills and professionalism.
• Strong written and verbal communication skills.

Nice To Haves

• Ability to provide clear, decisive feedback while being prepared to pivot or change course when appropriate.
• Demonstrate expertise with a broad range of technologies, including television production, transmission, wireless audio, intercom, and similar technologies, as well as automation/development and monitoring tools
• Demonstrate a dedication to building and maintaining a stable, high-performance technical environment.

Responsibilities

• Provide technical support and support maintenance of a complex broadcast production environment consisting of multiple studios and production control rooms.
• Resolve support requests, monitor ticketing systems for new issues and assigned tasks, and perform preventative maintenance as assigned.
• Work with the engineering team and production clients to successfully execute support of event productions.
• Collaborate on projects, implementing changes and deploying new systems as assigned.
• Support virtualization and cloud initiatives, continuing deployment of virtual production systems both on-premises and in the cloud.
• Collaborate in creating and updating configuration documentation and technical SOPs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level