Production Technology Support Manager

Versant•Washington, DC

2d•Onsite

About The Position

Versant Media is looking for a talented individual to become the Manager of Production Engineering Support for Versant Media Operations and Technology (O&T) based in Washington DC. Versant O&T supports Enterprise Technology, Broadcast, and Production systems across Versant Media Globally. The Manager of Production Engineering Support balances day-to-day operations, such as management of a dynamic team providing best-in-class live television production support for Versant, with forward-looking planning and execution around live television production technology strategy, process methodology, architecture, and collaboration with cross-functional business teams and partners. This position will have direct management of the Washington DC based teams supporting live television production control rooms, studios and related equipment for all Versant Properites.

Requirements

Bachelor’s degree in Film Production, Broadcasting, Computer Science, Electrical Engineering or related fields, or equivalent work experience.
5+ years of recent experience supporting live, television production environments.
2+ years of management or supervisory experience, including providing performance feedback.
Must be willing to work evenings, overnights, weekends, holidays with little or/no notice depending on production schedules.
Must be available after-hours for team escalations at all times.
Strong customer service, organization, documentation and professionalism.
Close collaboration with both clients at the local facilities and peers across O&T
Strong written and verbal communication, as well as presentation skills for both technical and non-technical audiences.
Ability to provide clear, decisive direction while being prepared to pivot or change course when appropriate.
Be the leader that your team is excited to follow, both through regular and planned activities, but also when plans change unexpectedly due to outside influence
Demonstrate a high tolerance for stress, work well with others, and provide a supportive attitude for all colleagues.
Demonstrate a high level of expertise with a broad range of technologies, including television production, transmission, wireless audio, intercom, and similar technologies, as well as automation/development and monitoring tools.
Must have high level of experience with Jira service management software and its processes with the ability to manage day to day and create new features with in
Must be proficient in broadcasting IP space and have strong background in production environments.
Have an excitement to grow with the industry, adapting to new technologies as they develop
Demonstrate a dedication to building and maintaining a stable, high-performance technical environment.

Responsibilities

Build and maintain a strong support engineering team.
Maintain team schedules that allow for optimal facility and production coverage including meeting project deadlines and major events.
Maintain group documentation including but not limited to task tracking, reoccurring maintenance schedules, and upcoming event calendars.
Maintain reoccurring training and knowledge share resources keeping the team up to date
Provide regular employee feedback and performance reviews.
Develop partnerships across Versant Engineering teams with cross-facility support and engagement.
Maintain clear communication with leadership on all issues and task the engineering team is actively working on.
Maintain inventory supply levels to prevent team slowdowns that lead to on-air impacts, must have previous experience with inventory management using a database/automation to track supply levels.
Develop and maintain standard disaster recovery procedures and drills across various situations.
Assume responsibility for the technical performance of Studios, Control Rooms and associated systems for the Versant Washington DC production facility, including:
Provide around-the-clock technical support and maintain a complex broadcast production environment consisting of multiple studios and production control rooms.
Track and resolve on/off air reliability tickets as well as communicate with leadership on the status.
Consistently track and maintain JIRA support instance.
Monitor and oversee operational readiness of current facilities, maintaining in-depth understanding of all relevant technical systems.
Coordinate the activities of teams involved in the maintenance, support, deployment, and configuration of broadcast equipment.
Attend project meetings to ensure the support teams are engaged and proper resources are assigned to the project life cycle.