Associate Director - Client Advocate - Reinsurance

Aon Corporation•Atlanta, GA

2d•Hybrid

About The Position

The Associate Director (Client Advocate II) at Aon is responsible for reinsurance broking and client engagement. The role independently manages documentation, follows company regulations, and collaborates with internal teams on client plans. It involves engaging with clients and broker teams, analyzing claims and confirming data accuracy, coordinating accounts, supporting reinsurance placements, and acting as an intermediary among brokers, clients, and markets. The Associate Director also prepares and reviews reinsurance submissions, resolves coding or invoice errors, and works with the Business Entity Office to create codes for clients and reinsurers. The role includes leading and training client advocates, setting team targets, and promoting communication and collaboration. The position is hybrid, with the flexibility to work virtually and from Aon’s New York City, Chicago, or Atlanta office.

Requirements

10+ years of experience in the commercial insurance or reinsurance industry.
Bachelor’s degree in Business Administration, Risk Management, a related field, or equivalent professional experience.
Proven experience in complex account management, including responding to high-volume transactional requests.
Exposure to loss run analysis and client insurance submissions.
Excellent written, verbal, interpersonal, and active-listening skills.
Strategic and analytical thinking, with creative problem-solving ability.
Accuracy, thoroughness, and strong attention to detail.
Strong leadership and project management skills.
Ability and experience applying judgment, problem-solving, decision-making, and negotiation skills.
Ability to mentor and develop team members.
Understanding of and ability to communicate broader Aon initiatives, goals, and focus.

Responsibilities

Learn and retain knowledge of the reinsurance broking process without supervision.
Receive client submissions, request quotes from reinsurers, relay quotes to clients, process client firm orders to reinsurance markets, invoice, and produce Evidence of Cover documents.
Acquire and apply knowledge of Aon’s proprietary systems.
Work independently with client services to answer queries.
Collaborate with Internal Audit to prepare documentation and follow company compliance policies.
Attend prescribed Aon My Learning courses.
Maintain active communication with clients and broker teams.
Review and analyze claim details, verify claims data accuracy, and work with brokers on client concerns.
Support pre- and post-reinsurance placements.
Communicate with clients and markets, serving as an intermediary.
Prepare and review reinsurance submissions using Aon’s proprietary systems.
Identify and resolve coding or invoice inaccuracies with accounting.
Work with the Business Entity Office to craft codes for clients and reinsurers.
Train and lead other client advocates in compliance and established guidelines.
Set and achieve realistic and stretch targets for the team.
Strengthen relationships with cedents and reinsurers.
Monitor and facilitate external and internal relationships.
Encourage open communication and cooperation among teams.
Prepare and review performance management reports to ensure customer service standards are met.

Benefits

401(k) savings plan with employer contributions
Employee stock purchase plan
Consideration for long-term incentive awards at Aon’s discretion
Medical, dental, and vision insurance
Various types of leaves of absence
Paid time off, including 12 paid holidays and 15 days of paid vacation per year
Paid sick leave as provided under applicable state and local laws
Short-term disability and optional long-term disability
Health savings account
Health care and dependent care reimbursement accounts
Employee and dependent life insurance and supplemental life and AD&D insurance
Optional personal insurance policies
Adoption assistance
Tuition assistance
Commuter benefits
Employee assistance program, including free counseling sessions
Eligibility to participate in an annual incentive plan for a discretionary bonus