Associate Director

SS&C • New York, NY

10d • Hybrid

About The Position

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. About the Role As the backbone of the investment world, SS&C is committed to excellent client service and our Investor Services teams are fundamental to the delivery of that service. Associate Directors coordinate new client launches, build and maintain strong client relationships and provide guidance and mentorship to their teams.

Requirements

• Bachelor’s degree in Finance or related field
• 8+ years’ experience in Investor Services or related field (financial services/ fund administration, corporate communications, portfolio management or securities analysis)
• Previous management experience is required
• Strong knowledge of financial services/mutual funds/hedge funds/private equity funds required
• Excellent communication skills, including written, listening and presentation abilities
• Proven ability to work under pressure and meet deadlines
• Strong organizational and relationship building skills

Responsibilities

• Coordinate new client business meetings, clear communication of launch or conversion requirements
• Analyze, establish and review new client launches and conversion fund data in database
• Work with external auditors and accounting to complete confirmation and due diligence requests
• Assist and lead departmental initiatives
• Attend and contribute to operational, client and regulatory meetings in order to maintain and improve client service
• Provide coaching, training and leadership as necessary to the Investor Services team
• Act as an escalation point and problem solver for the team, ensuring action plans are implemented in case of any service issues
• Review and validate investor reporting to distribute to investors
• Develop culture of continuous efficiency improvements resulting in increased capacity

Benefits

• medical
• dental
• vision coverage
• a 401(k) plan with company match
• paid time off
• holidays
• parental leave
• professional development reimbursement opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Manager