Associate Director - Women's Resource Center

Volunteers Of America, Utah • Salt Lake City, UT

3d • Onsite

About The Position

Volunteers of America, Utah is an affiliate of a national, nonprofit, faith-based organization that has served communities across the United States for more than 125 years. Volunteers of America, Utah’s mission is to provide community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. Our programs serve people experiencing challenges related to mental health, substance use, and homelessness. We encourage all who are passionate about making a difference, including individuals with lived experience, to apply.

Requirements

• High school diploma or equivalent preferred and (2 years of social services or homelessness-related experience) or any combination of education, experience, and training which provides the following knowledge, skills and abilities:
• Direct experience with homeless clients.
• Must be at least 21 years of age, possess a current driver’s license, and have a good driving record.
• 2 years of supervisory and administrative experience in a social service setting.
• Knowledge of mental health and substance use disorder treatment best practices.
• Knowledge and understanding of Motivational Interviewing techniques, Stages of Change models, Trauma Informed Care principles and how to operationalize them within an emergency shelter for women.
• Ability to uphold professional boundaries, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.
• Ability to interact with clients and staff by demonstrating genuine empathy, concern and understanding of their experience while maintaining professional boundaries.
• Proficient in Microsoft Office
• Must be able to move around the building and property.
• Willingness to accept supervision and direction.
• Become CPR and First Aid Certified.
• If driving is a part of the job, must be at least 21 years of age, possess a current driver’s license, have a good driving record, and be insurable on the agency liability policy.
• Must be able to pass Utah-DHS – Office of Licensing background screening and pre-employment drug screen.

Responsibilities

• Provide daily program oversight, including supervision of the three shift coordinators; management of non-clinical staff; management of facilities; program services and implementation; coordination with onsite and community partners; and provide a safe and positive environment for clients and staff in accordance with licensing, agency, and contract standards.
• Oversee all day-to-day frontline shelter operations to ensure a safe, clean, and efficient environment for shelter clients.
• Ensure compliance with shift staffing requirements by confirming the correct number of employees is scheduled and present for each shift, in accordance with the approved schedule.
• Oversee the training and implementation of evidence-based/best practices such as motivational interviewing, housing-focused practices, trauma-informed practices and procedures, etc.
• Oversee the onboarding, hiring, and shift scheduling of Housing Advocates, and assist coordinators with ongoing staff training, including Relias trainings and all DHHS required trainings.
• Assist the Director with community partner collaboration and attend weekly meetings with various onsite partners to ensure effective program implementation.
• Provide regularly scheduled supervision, performance evaluations, and disciplinary processes with direct/indirect reports.
• Assist the Director in all aspects of program operations.
• Complete payroll, status change forms, and pay-related functions in a timely manner.
• Attend work on-site as scheduled and arrive at the designated time.
• Participate in management back-up phone schedule.
• Develop and maintain positive relationships with VOA program and agency partners, community entities, client family members, agency donors and emergency response services.
• Contribute to Volunteers of America, Utah management activities including management meetings, leadership activities and agency initiatives.
• Participate in audits, site visits, and provide oversight that all client files and related paperwork are maintained in accordance with licensing and contract requirements and submitted in a timely manner.
• Oversee and/or participate in crisis intervention services, including medical, family and psychiatric emergencies.
• Provide oversight that all client files and related paperwork are maintained in accordance with licensing and contract requirements.
• Ensure that all paperwork related to program activities is properly completed, managed confidentially and stored in appropriate locations.
• Utilize appropriate licensing, agency and contract requirements to guide daily program operations and program development.
• Perform other functions as necessary or assigned.

Benefits

• Low-cost medical, dental, and vision coverage.
• Health savings account.
• 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service. Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage available.
• Employer contribution to your Health Savings Account (paid quarterly).
• Employee Referral Program including cash bonuses and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED