Associate Director, University Center

Texas A&M University System•Corpus Christi, TX

8d•$5,417 - $65,000•Onsite

About The Position

The Associate Director is primarily responsible for all aspects of departmental operations, project management, supervising professional and para-professional staff and maintains responsibility for the reservations department. The Associate Director must be able to function independently and professionally in the assigned areas of responsibility and will serve as the acting director in the absence of the director. The Associate Director advises the Director in all aspects of departmental operations and project management, and maintains responsibility for the reservations department. This position will supervise event staff, graduate assistant(s) and student employees.

Requirements

Bachelor’s degree.
Eight (8) years of progressively responsible experience in a student union/center.
Master’s degree in higher education, communication, leadership, or related field and six (6) years of progressively responsible experience in a student union/center.
Doctoral degree in higher education, communication, leadership, or related field and four (4) years of progressively responsible experience in a student union/center.
Intermediate skills in Microsoft Office Suite.
Advanced skills as an administrator in Mazevo or EMS (event management software), and room diagramming software, such as Prismm, Allseated or Social Tables.
Capacity to multitask complex assignments in a fast-paced environment.
Strong interpersonal, organizational, written, and verbal communication skills to be able to establish and maintain courteous, effective working relationships with students, faculty, and staff.
Skilled in resolving conflicts and ability to successfully navigate challenging conversations.
Experience supervising and training student employees.
Demonstrated experience providing excellent customer service to a variety of clients.
Ability to work a flexible schedule, including some evenings/weekends scheduled in advance and on short notice.

Nice To Haves

Master’s degree in higher education, communication, leadership, or related field.
Experience supervising full-time, professional employees.
Experience designing and implementing leadership training for professional staff, student leaders and or student employees.
Experience coordinating or managing events for a facility that hosts high visibility, high impact, and high-risk events.

Responsibilities

Provide leadership for the reservation functions of the UC, including interpretation, application, and enforcement of relevant policies and procedures.
Provide regular event planning support and training to internal clients.
Oversee the performance of complex scheduling based on a tiered reservations system, including prioritizing the needs of clients, and recommending alternative courses of action when needed; contribute to and participate in long-range event planning for high-profile and traditional campus events; demonstrate good judgment in making decisions and managing reservable spaces.
Communicate with clients to ensure smooth-running, effective events, including leading the successful resolution of potential and real problems in a timely manner using tact, sensitivity, discretion, and political acumen.
Communicate with service partners (health and safety, IT, custodial, facilities, parking, etc.) and co-workers to coordinate services and staffing needs for events.
Lead the Event Services Planning Network (ESPN) to coordinate with and support event planners across campus.
Ensure quality service, programmatic success, participant safety and facility security, and cleanliness. Respond to and report any safety and security concerns following established protocols.
Serve as campus lead for Mazevo, reservation software, supporting other facility managers utilizing Mazevo and working with IT on software updates and related needs.
Lead staff team to develop and implement student staff training for all UC student employees.
Update and maintain the UC student employee handbook and the Reservations/Scheduling handbook.
Provides leadership for department along with and in absence of the Director.
Serves on the management team with Director. Represents the department, division, or University on various committees.
Participates in developing departmental strategic plans based on department goals.
Plans budget for department(s) under their supervision and assists Director in planning and budgeting (including setting annual revenue targets) for department.
Ensure Mazevo/event billing is accurate and completed assisting coordinators.
Review and verify accuracy of monthly billing and other reports; investigate and correct errors.
Participates in planning, directing, and coordinating operational or procedural matters to meet department goals and objectives.
Develops, implements, coordinates, and evaluates programs.
Monitors compliance with all unit, department, University, and government standards, policies, and procedures.
Develops reports, analyses, and surveys as requested by Director.
Handles special projects assigned by the Director.
Review and verify the accuracy of reports; investigate and correct errors.
Oversee the process of Interviewing, hiring, training, and evaluating approximately 10 to 16 student employees.
Clearly define performance expectations, ensure accountability, and provide ongoing informal feedback, coaching and mentoring along with and in the absence of the Events Coordinators.
Serve as a team leader on the UC staff, actively developing and implementing strategic plans, goal setting, and attainment; serve as a key player for emergency preparations and evacuations.
Articulate the UC mission and goals to clients as it relates to building usage.
Perform other duties as assigned.
Cultivate the department’s online identity through the department website and social media accounts; promote the UC as a department and the resources, services, and activities available in the UC.
Advise and lead the University Center Programs (UCP) student employees to develop a strategic calendar of promotional, passive, and traditional events to create a sense of belonging among students.

Benefits

Medical insurance with university contribution covering up to 83% of premium for employee and family coverage.
Dental & Vision insurance.
Life Insurance, Accidental D&D, Long Term Disability.
Flexible Spending Account and Day Care Spending Account.
On-campus wellness opportunities.
Work Life Solutions: Counseling, Work Life Assistance, Financial Resources, and Legal Resources.
Public Loan Forgiveness.
Book scholarships.
100% tuition coverage for up to 18 credit hours per fiscal year.
Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP).
Voluntary Tax Deferred Account/Deferred Compensation Plan.
8+ hours of vacation paid time off every month.
8 hours of sick leave time off every month.
8 hours of paid time off for Birthday leave.
12-15 paid holidays each year.