Associate Director, Technology Solutions Engineering
About The Position
The Associate Director, Technology Solution Implementation delivers new technological solutions to meet business needs within a specified scope while aligned to enterprise objectives. The Associate Director, Technology Solution Implementation requires a solid understanding of how organization capabilities interrelate across department(s). The Associate Director, Technology Solution Implementation gathers and documents business system and functional requirements, influences system design to optimize support and ensures solutions meet the business objectives and requirements. Completes and/or coordinates implementation of design and requirements, testing, operational readiness, and transition to the appropriate production support team. Decisions are typically related to identifying and resolving complex technical and operational problems within department(s), and could lead multiple managers or highly specialized professional associates.
Requirements
- Bachelor's Degree with 10 or more years of technical, focused in web applications
- 4 or more years of management experience in technical
- Working knowledge of Large Language Models (LLMs), enterprise AI platforms, AI-enabled business applications, and emerging AI technologies.
- Experience collaborating with architecture, security, compliance, legal, data governance, and business stakeholders to deliver solutions responsibly and at scale.
- Solid understanding of operations, technology, communications and processes across the organization with organization similar to Humana
- 10+ years of progressive experience leading continuous improvement efforts, evaluating existing systems and implementing process improvements.
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
- Demonstrated ability to run large scale, highly visible programs with responsibility for multiple project teams.
- Possess a solid understanding of operations, technology, communications, and processes
Nice To Haves
- Master's degree
- Experience in Healthcare, especially Insurance segment in an org like Humana
- Experience implementing AI-powered solutions leveraging cloud platforms such as Azure AI, OpenAI, machine learning platforms, or intelligent automation technologies.
- Relevant certifications in Artificial Intelligence, Cloud AI Services, Data Science, Machine Learning, or Generative AI technologies.
- Experience in leading Cloud initiatives with deeper Cloud knowledge
Responsibilities
- Delivers new technological solutions to meet business needs within a specified scope while aligned to enterprise objectives.
- Gathers and documents business system and functional requirements.
- Influences system design to optimize support and ensures solutions meet the business objectives and requirements.
- Completes and/or coordinates implementation of design and requirements, testing, operational readiness, and transition to the appropriate production support team.
- Leads multiple managers or highly specialized professional associates.
- Identifies and resolves complex technical and operational problems within department(s).
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
