Associate Director-Success Manager (Government)

AT&T•Columbia, MD

1d•$158,200 - $237,400•Remote

About The Position

AT&T Global Public Sector is seeking an Associate Director-Success Manager to lead, direct, and optimize a team of Customer Success Managers supporting Federal segment customers. This customer-facing role has no office requirement. The position focuses on driving revenue growth through effective seller and customer support while ensuring superior customer service and satisfaction. The role oversees the Federal CSM team, assigning and executing support requests, managing complex business-to-business sales offload functions, and ensuring adherence to company policies. It requires strong product and pricing knowledge, sound judgment, and the ability to resolve complex problems. The role also influences decisions concerning hiring, firing, disciplinary action, and promotions for subordinates. The role is based in Alpharetta, Georgia; Chantilly, Virginia; Columbia, Maryland; Dallas, Texas; Middletown, New Jersey; or Orange Park, Florida. Weekly hours are 40, and the position is regular. A Public Trust clearance is required; candidates must be clearable. A bachelor’s degree is desired, along with five or more years of related experience. Public Sector experience is strongly preferred. Compensation depends on geography, experience, expertise, and education or training. The posting lists salary ranges of $141,300–$211,900 for Alpharetta and Orange Park, $158,200–$237,400 for Chantilly, Columbia, Dallas, and Middletown, and also gives a general salary range of $158,200–$237,400 annually.

Requirements

Public Trust clearance; candidates must be clearable.
Strong product and pricing knowledge.
Ability to exercise judgment and resolve complex problems.
Ability to oversee a Federal Customer Success Manager team and manage complex business-to-business sales offload functions.

Nice To Haves

Bachelor’s degree (BS/BA) desired.
Five or more years of related experience.
Public Sector experience strongly preferred.

Responsibilities

Lead a team of Customer Success Managers to exceed customer experience objectives and manage people effectively within the Public Sector Federal Segment.
Analyze data and develop and implement strategies that drive revenue generation and continuous improvement.
Direct daily activities and execution of Ordering, Pricing, and Contracting support requests to achieve revenue goals and reduce expenses.
Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.
Collaborate with business areas to drive strategic alignment and manage change.
Maintain strong domestic and international vendor relationships.
Oversee the Federal CSM team, execute support requests, assign tasks, and ensure adherence to company policies.
Manage large, complex business-to-business sales offload functions and resolve complex problems.
Influence decisions regarding hiring, firing, disciplinary action, and promotional activity for subordinates.

Benefits

Medical, dental, and vision coverage
401(k) plan
Tuition reimbursement program
Paid time off and holidays, including at least 23 vacation days each year and 9 company-designated holidays, based on date of hire
Paid parental leave
Paid caregiver leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption reimbursement
Short-term and long-term disability benefits
Life and accidental death insurance
Supplemental benefits, including critical illness, accident, hospital indemnity, and group legal programs
Employee Assistance Programs (EAP)
Employee wellness programs
Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, AT&T internet (including fiber where available), and AT&T phone