Associate Director - Success Manager (Government)
About The Position
AT&T Global Public Sector is seeking an Associate Director - Success Manager to lead, direct, and optimize a team of Customer Success Managers supporting Federal segment customers. This customer-facing role has no office requirement. The position drives revenue growth through effective seller and customer support while ensuring superior customer service and satisfaction. The role oversees Federal CSM team operations, including support request execution and task assignments, and ensures adherence to company policies. It manages large, complex business-to-business sales offload functions, using product and pricing knowledge and judgment to resolve complex problems. The position also influences decisions regarding hiring, firing, disciplinary actions, and promotions for subordinates. A Public Trust clearance is required. The listed locations are Atlanta, Georgia, and Dallas, Texas. Weekly hours are 40, and the position is regular. The stated salary ranges vary by location: $141,300–$211,900 in Atlanta and $158,200–$237,400 in Dallas. Individual starting salary may depend on geography, experience, expertise, and education or training.
Requirements
- Public Trust clearance is required.
- Strong product and pricing knowledge and the ability to exercise judgment and resolve complex problems.
- Ability to manage large, complex business-to-business sales offload functions.
Nice To Haves
- Bachelor’s degree (BS/BA) desired.
- 5+ years of related experience desired.
- Public Sector experience strongly preferred.
Responsibilities
- Lead a team of Customer Success Managers to exceed customer experience objectives and manage people effectively within the Public Sector Federal Segment.
- Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
- Direct daily activities and execution of Ordering, Pricing, and Contracting support requests to achieve revenue goals and reduce expenses.
- Implement strategic policies and develop initiatives for technology, corporate compliance, training, and workforce planning.
- Collaborate with business areas to drive strategic alignment and manage change.
- Maintain strong domestic and international vendor relationships.
- Oversee the Federal CSM team, execute support requests, assign tasks, and ensure adherence to company policies.
- Manage large, complex business-to-business sales offload functions and resolve complex problems.
- Influence hiring, firing, disciplinary, and promotional decisions for subordinates.
Benefits
- Medical, dental, and vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid time off and holidays, including at least 23 vacation days each year and 9 company-designated holidays, based on date of hire
- Paid parental leave
- Paid caregiver leave
- Additional sick leave may be available beyond what state and local law require; it is unprotected
- Adoption reimbursement
- Short- and long-term disability benefits
- Life and accidental death insurance
- Supplemental benefits, including critical illness, accident, hospital indemnity, and group legal
- Employee Assistance Programs (EAP)
- Employee wellness programs
- Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, AT&T internet and fiber where available, and AT&T phone
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
