Associate Director, Student Persistence

Tulane University • New Orleans, LA

6h

About The Position

The Associate Director develops, implements, and assesses interventions that address student needs and barriers to persistence and support continued enrollment and degree completion. The role analyzes academic progress, engagement, resource utilization, enrollment, retention, and graduation data to identify emerging needs, understand barriers to persistence, and inform intervention priorities. In collaboration with offices within Newcomb-Tulane College and university partners, the Associate Director translates findings into coordinated interventions, determines how resources, services, and processes can be used or adjusted to address identified needs, and manages implementation from planning through assessment. The role tracks progress and student outcomes, addresses implementation challenges, and works with partners to refine interventions as student needs evolve.

The Associate Director strengthens the Office of Student Persistence’s collection, documentation, analysis, and use of intervention data to inform persistence strategies and assess their effectiveness in improving students’ academic experiences and access to timely, coordinated support. The role draws on existing Power BI reports and CRM data, develops and implements data-collection methods, and evaluates collection and reporting practices to ensure data accuracy, quality, and integrity.

Requirements

• Demonstrated knowledge of student retention, persistence, degree progression, and data-informed student persistence practices.
• Demonstrated ability to analyze student and retention data, identify trends and patterns, and translate findings into actionable strategies and priorities.
• Strong analytical and critical-thinking skills, with attention to data accuracy, integrity, and detail.
• Experience developing, implementing, and assessing student persistence interventions and operational workflows.
• Advanced proficiency in Microsoft Excel and experience with case management and data visualization tools such as Salesforce and Power BI.
• Excellent written and verbal communication skills, including communicating data findings and recommendations to audiences with varying levels of data expertise.
• Master’s degree in education or a related field and at least one year of experience in student support or a closely related role within an educational setting; or a bachelor’s degree and at least six years of such experience.

Nice To Haves

• Master’s degree in Higher Education or a related field.

Responsibilities

• Develop, implement, and assess interventions addressing student needs and barriers to persistence and supporting continued enrollment and degree completion.
• Analyze student academic progress, engagement, resource utilization, enrollment, retention, and graduation data to identify emerging needs and inform intervention priorities.
• Work with Newcomb-Tulane College offices and university partners to translate findings into coordinated interventions.
• Determine how resources, services, and processes should be used or adjusted to address identified needs.
• Manage intervention implementation from planning through assessment; track progress and student outcomes; address implementation challenges; and refine interventions with partners as student needs evolve.
• Strengthen the Office of Student Persistence’s collection, documentation, analysis, and use of intervention data to inform persistence strategies and assess their effectiveness.
• Use existing Power BI reports and CRM data, develop and implement data-collection methods, and evaluate collection and reporting practices for accuracy, quality, and integrity.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager