Assoc Strategic Operations Director (AI)

IQVIA•Durham, IL

1d•Remote

About The Position

The Associate Director, Strategic Operations leads DSSM’s AI Change Management program, by designing, delivering and scaling AI change management efforts. Reporting into the DSSM Change Management Office (CMO), this role is responsible for leading end-to-end cross functional projects specifically involving AI changes, partnering with business, technology, and functional leaders to strengthen an AI-informed culture. The role will integrate project management rigor with change methodologies like ADKAR to align teams, mitigate risks and embed new ways of working. This will serve as both a hands-on CM expert and a strategic builder, contributing to establishing best practices, playbooks, tools and governance models that enable consistent scalable AI execution across DSSM. Success will hinge on employee readiness, adoption of AI based tools and long-term benefit realization. As DSSM’s AI maturity grows, the responsibilities of the role may evolve. The role will also function as a strategic change management advisor to external partners, supporting transformation efforts, guiding on adoption best practices, and aligning change strategies across organizational boundaries to enable effective collaboration and value realization. Scope and depth of partner engagement may evolve as strategic partnerships expand.

Requirements

PROSCI Certification required. Please ensure this is clearly identifiable on your resume/CV.
Extensive program / project planning and execution skills in handling large and complex change and transformation programs/projects
Experience of using a variety of project and business change management methodologies (Prosci, Kotter, etc.)
Proven adaptability skills that enhance communications, trainings and ultimately adoption
Expert user of MS PowerPoint, Smartsheet
Fluent in MS Office.
Understanding of Lean / Six Sigma and Continuous Improvement
Proven experience building or formalizing project and/or change management functions, not just operating within them.
Exceptional communication skills, including facilitation and executive presentations.
Excellent negotiation and conflict resolution skills
Customer management with a global attitude decision-making, influencing and challenging ability
Ability to empower others toward project goals
Strong program governance and delivery leadership with the ability to guide project teams through CM activities when working in Agile environments.
Proven track record of deploying Change Management for AI in enterprise/commercial settings, with measurable business outcomes.
Familiarity with AI concepts, GenAI capabilities, prompt engineering would be helpful
Adaptability across cultures, roles, and learning needs
Responsible AI mindset and commitment to safe practices
Analytical mindset to interpret usage and learning data

Responsibilities

Apply advanced change management expertise (Prosci ADKAR) to complex organizational, cultural, and capability shifts driven by AI
Translate AI strategy into clear adoption roadmaps spanning operating model, governance, roles, and behaviors
Guide teams through from experimentation to enterprise AI adoption
Lead adoption across multi-workstream, multi-geography, and multi-year programs
Anticipate and manage adoption risks across interdependent teams, platforms, and business units
Define adoption and value metrics tied to AI usage, behavior change, and business outcomes
Ensure AI adoption is responsible, scalable, and embedded into day-to-day operations
Set standards for AI adoption, operating model design, and change management excellence
Design and execute structured change management approaches that support successful adoption of new processes, systems, and ways of working.
Partner with functional leaders to assess change impacts, stakeholder readiness, communication needs, and adoption risks.
Develop and implement plans for communications, training, coaching, and engagement to achieve adoption and minimize disruption
Establish clear project governance, KPIs, decision-making frameworks, and escalation paths to drive accountability and momentum
Facilitate CM upskilling and coaching of senior leaders, frontline managers and business experts to champion the change and reinforce new behaviors
Ensure projects are delivered on time, in scope, on budget, and aligned with strategic priorities
Implement analytics, feedback loops, and lessons learned processes to drive ongoing improvement and reduce change saturation.
Track benefits realization through KPIs like adoption rates, user proficiency, and ROI, adjusting strategies based on data
Embed change management best practices into project delivery so that change is not an afterthought, but a core capability.
Ensure compliance with organizational change frameworks
Help maintain standards, templates, and best practices around project management and change delivery
Communicate clearly with executive sponsors and senior leaders on project status, risks, tradeoffs, and outcomes.
Serve as a trusted advisor to leaders navigating complex change.
Lead delivery of flagship programs such as: AI Foundation Learning, AI Peer Learning Community enablement, Applied AI training for teams adopting specific solutions (Copilot, Agentic workflows ..etc.)
Coordinate with the AI Division to ensure training content stays aligned with technical capabilities, governance, and emerging AI tools.
Coordinate development of practical AI learning assets, including playbooks, scenario sheets, prompt libraries, micro-learning modules, demos, and hands-on exercises.
As a secondary responsibility, provide act as a change management advisor with external leadership teams, offering best‑practice guidance on communication, training, engagement, and leadership enablement for change initiatives