Associate Director, Strategic Accounts

Evolent

5d•$115,000 - $120,000•Remote

About The Position

Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones. Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business. Join Evolent for the mission. Stay for the culture. This role is unique as this individual will be working directly with Evolent’s Health Plan partners to manage day-to-day account operations while ensuring adherence to contractual obligations and regulatory requirements while promoting retention and growth with the client.

Requirements

Bachelors’ Degree or equivalent work experience (Required)
2+ or more years in client or account management leadership roles (Required)
Ability to find creative solutions in an ever changing and growing environment (Required)
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including at the C-level (Required)
High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router.

Nice To Haves

1+ year(s) of specialty UM program experience (Preferred)
4+ years broad-based Health Plan experience (Preferred)
Foundational knowledge of Medicare claims framework and key aspects (Preferred)
Exceptionally high “Emotional Intelligence” and ability to connect with diverse constituents, actively listen, and identify key areas of sensitivity (Preferred)

Responsibilities

Supporting an assigned book of business strategically to achieve objectives, including relationship, growth, retention, and customer goals.
Cultivating productive, trusted relationships with client account leaders and cross functional internal and external stakeholders.
Utilizing data-driven resources to run efficient/effective meetings and work sessions with the client and all relevant Subject Matter Expert (SME)s
Possessing deep subject matter expertise on program value and operations for Evolent’s specialty risk business
Leading regular Partnership review, joint operations, clinical spotlight and other adhoc meetings as appropriate for each client
Ensuring timely issue identification, action planning and problem resolution,
Advocating for partner culture, serving as an ambassador within Evolent as the go-to expert on client priorities and how to get things done within the health plan organization
Aggressively managing all aspects of the contracts with assigned clients as well as ensuring ongoing contract performance through risk management activities including assurance of Service Level Agreement performance, rate/savings maximization through ongoing benefit analysis and adherence to requirements of the client’s legal and regulatory environment