Associate Director - Stakeholder Management

Mace•Toronto, ON

1d•CA$140,000 - CA$190,000•Hybrid

About The Position

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities, and societies across the globe. Within our consult business we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project. The Project: Delivery of stakeholder management, communications, and interface management services for major construction and infrastructure programmes, supporting project governance, stakeholder engagement, and successful project outcomes across complex project environments.

Requirements

Minimum 10 years of experience delivering stakeholder management, communications, consents management, and interface management services on major construction programmes, portfolios, or complex infrastructure projects.
Extensive experience developing and implementing stakeholder engagement, communications, and interface management frameworks, strategies, and governance processes.
Strong understanding of construction project lifecycles, project dependencies, interfaces, and delivery challenges across large-scale capital projects.
Proven ability to lead teams, influence senior stakeholders, and provide strategic guidance in environments with significant complexity, ambiguity, and changing priorities.
Demonstrated experience building and maintaining effective relationships with clients, executive leadership teams, and stakeholders up to C-suite level.
Ability to communicate complex technical concepts and project information clearly and effectively to non-technical audiences.
Strong leadership, coaching, and people development skills, with experience building, mentoring, and supporting high-performing teams.
Advanced problem-solving, negotiation, and decision-making skills, with the ability to manage challenging stakeholder relationships and secure positive project outcomes.
Commercial awareness with experience supporting business development activities, pursuits, proposals, and winning work initiatives.
Expert knowledge of stakeholder engagement methodologies, communications practices, governance frameworks, tools, techniques, and industry best practices.
Highly resilient, adaptable, and capable of managing multiple competing priorities while maintaining attention to detail and delivery quality.

Nice To Haves

Chartered status (or equivalent) and/or membership in a relevant professional institution such as the Association for Project Management (APM) is preferred.

Responsibilities

Leads the delivery of the Stakeholder Management team/s on the assigned commission(s).
Supports the Hub PMO and Project Control Director with resourcing and recruitment for the assigned commission.
Accountable for the Stakeholder Management Service performance on assigned commission(s).
Creates/designs effective Stakeholder Management Communications Service framework(s)/strategy(s).
Manages and directs clients, consultants, contractors, project team on all Stakeholder Management Service matters.
Provides expert technical/functional advice and builds strong professional relationships with Client organisations.
Acts as the Subject Matter Expert on assigned project(s)/programme(s)/portfolio(s).
Leads and directs team in the administration of all related processes including managing change, risks, issues and reporting to achieve key objectives and the escalation of performance and management issues.
Ensures all activities/operations are carried out in line with Mace Control Centre, Client requirements and prevailing regulations and legislation.
Provides line management to more junior team members and other Project/Programme staff as required.
Utilises expertise to mentor and assist the personal and career development of team.
Innovates and aligns with industry best practice to ensure continued service excellence.
Manages a team of professional roles (& may include support roles), driving performance and results, whilst delivering performance management, technical development and coaching.