AD, Real Estate & Facility Management Operations

BoehringerPRD•Brampton, ON

2d•$170,000 - $269,000

About The Position

The Associate Director, Real Estate & Facility Management Operations serves as the principal deputy and strategic partner to the Director, Real Estate & Facility Management for the Ridgefield campus. The role provides day-to-day operational leadership, governance, and oversight of all REFM activities at the Ridgefield campus while ensuring alignment with GFE, business, compliance, workplace experience, sustainability, and planning and monitoring of budgets. The role maintains a comprehensive understanding of all facilities, workplace, real estate, infrastructure, service provider, and operational initiatives occurring across the site and serves as the acting department leader during the Director's absence. It bridges strategic direction and operational execution by integrating facility management services, workplace experience, space management, site services, vendor governance, capital planning, sustainability initiatives, fleet operations, compliance activities, and continuous improvement programs. The role leads the management and performance of complex, multi-service Integrated Facilities Management (IFM) agreements, overseeing vendor relationships, service-level achievement, financial performance, risk mitigation, and continuous improvement initiatives. It drives operational excellence through internal teams, external service providers, and matrixed partnerships across business units while ensuring safe, compliant, cost-effective, and customer-focused services that support Ridgefield's scientific, commercial, and corporate operations. As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

Requirements

Bachelor's Degree in Business Administration, Facility Management, Engineering, Operations Management, or a related discipline and 8+ years of Facilities Management or Site Operations experience.
Strategic thinking, Executive presence, Change leadership, Coaching and mentoring
Budget management, Vendor management, Risk management
Facility management expertise, Workplace services leadership, Operational excellence, Performance management, Process improvement
Exceptional communication skills, Influencing and stakeholder management, Problem solving, Decision making, Customer focus, Collaboration, Resilience, Ability to manage ambiguity
Ability to communicate effectively with Executive Leadership.
Ability to represent REFM at the Site Leadership level.
Ability to translate strategy into operational execution.
Ability to drive alignment across multiple functions and stakeholders.
Ability to serve as a credible successor and trusted advisor to the Director, Real Estate & Facility Management – Ridgefield & HP US.
Must be legally authorized to work in the United States without restriction.
Must be willing to take a drug test and post-offer physical (if required)
Must be 18 years of age or older

Nice To Haves

Master's Degree (MBA, Engineering, Facilities Management, or related field)
IFMA, FMP, SFP, PMP, LEED or comparable certifications
Having worked with or for a Global IFM provider

Responsibilities

Serve as Deputy Department Head for REFM and act on behalf of the Director when required.
Develop, maintain, and strengthen relationships through stakeholder engagement across business units, functions, and service providers to ensure alignment of facility management programs, projects, and operational services with business priorities. Foster collaborative partnerships, drive customer satisfaction, and influence decision-making through effective communication, governance, and performance review processes.
Maintain oversight of all REFM service lines including Integrated Facility Management, Real Estate, Workplace Experience, Logistics, Fleet, Grounds, Housekeeping, Conference Services, Food Services, Space Planning, and other Site Services.
Lead campus-wide workplace experience initiatives with support of the Global team.
Support the creation of and drive control of local REFM operating budgets, capital needs, savings initiatives, and performance reporting across REFM functions.
Identify and manage operational risks and escalate significant issues to Director and GFE Leadership.
Drive implementation of GFE strategies, standards, policies, and business transformation initiatives.
Select and onboard FM suppliers in line with relevant procurement standards
Define and monitor service scopes, SLAs, and KPIs of FM suppliers
Accountable for standardized reporting and performance reviews of suppliers
Manage contract changes, claims and potential escalations with FM suppliers
Lead service delivery excellence programs and customer engagement initiatives across campus. Champion continuous improvement initiatives and operational excellence methodologies.
Ensure alignment between facility services strategies and business needs across all site functions.