6517 - Associate Director Portfolio Management Business B3 III
About The Position
This role is responsible for coordinating activities across multiple CRM program workstreams to ensure alignment with program objectives. The Associate Director will maintain an integrated view of milestones, deliverables, dependencies, and key decisions, ensuring clear ownership and accountability. They will facilitate cross-functional planning and coordination meetings, partnering with workstream leads to understand progress and challenges. The role involves maintaining the master program plan and milestone roadmap, tracking progress, and identifying/monitoring risks, issues, assumptions, and dependencies. Additionally, the Associate Director will support program governance processes, prepare executive presentations and reports, and manage stakeholder relationships across business, product, technology, data, and change management teams to drive alignment and transparency.
Requirements
- Bachelor's degree required.
- 5+ years of program management, PMO, project management, business operations, or related experience.
- Experience supporting complex CRM, customer engagement, technology, or digital transformation programs.
- Demonstrated success coordinating multiple stakeholders and workstreams in a matrixed environment.
- Strong executive communication and presentation skills.
- Proven ability to manage competing priorities and drive alignment across teams.
- Excellent organizational, planning, and problem-solving skills.
Nice To Haves
- Experience supporting CRM migrations or CRM transformation programs.
- Experience working with Salesforce, Veeva, or similar customer engagement platforms.
- Familiarity with Agile delivery methodologies and product operating models.
- Experience in healthcare, pharmaceuticals, life sciences, or other regulated industries.
Responsibilities
- Coordinate activities across multiple CRM program workstreams to ensure alignment against program objectives.
- Maintain an integrated view of milestones, deliverables, dependencies, and key decisions.
- Ensure clear ownership and accountability for program deliverables across participating teams.
- Facilitate cross-functional planning and coordination meetings.
- Partner with workstream leads to understand progress, challenges, and upcoming activities.
- Maintain the master program plan and milestone roadmap.
- Track progress against agreed-upon deliverables and timelines.
- Identify, document, and monitor key risks, issues, assumptions, and dependencies.
- Coordinate resolution of cross-functional issues and escalate concerns when appropriate.
- Provide leadership with visibility into program health and delivery risks.
- Support program governance processes, including steering committees, leadership reviews, and stakeholder meetings.
- Prepare executive presentations, dashboards, and status reports.
- Consolidate updates from workstream leaders into a single program view.
- Track decisions, action items, and commitments resulting from governance forums.
- Ensure consistent and effective communication across stakeholder groups.
- Build strong working relationships across business, product, technology, data, and change management teams.
- Facilitate alignment on priorities, timelines, and program objectives.
- Drive transparency and information sharing across workstreams.
- Support communication and change readiness activities as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
