About The Position

This role focuses on leading program management activities for technology and data initiatives supporting designated launch brands. The Associate Director will be responsible for maintaining integrated plans, coordinating activities across various workstreams (CRM, data, analytics, reporting, platform), monitoring progress, and identifying risks to launch timelines. They will also play a key role in developing platform strategy and integration, ensuring alignment with broader strategies and roadmaps, and promoting reuse and scalability. Additionally, the role involves tracking delivery of launch-critical capabilities, coordinating readiness activities, and ensuring alignment around launch objectives. Governance and executive communications are crucial, including preparing dashboards, status reports, and leadership updates, as well as facilitating governance forums. The goal is to ensure technology and data capabilities are delivered on time, dependencies and risks are managed proactively, and leadership has clear visibility into program status.

Requirements

  • Bachelor's degree required.
  • 5+ years of experience in program management, PMO, business operations, platform operations, or related roles.
  • Experience coordinating complex technology and data initiatives across multiple teams and stakeholders.
  • Demonstrated ability to manage integrated plans, milestones, dependencies, and risks.
  • Strong executive communication and stakeholder management skills.
  • Proven ability to influence and drive alignment in a matrixed environment.
  • Strong organizational, analytical, and problem-solving skills.

Nice To Haves

  • Experience supporting pharmaceutical, biotechnology, healthcare, or life sciences organizations.
  • Experience supporting commercial technology platforms, CRM ecosystems, customer engagement solutions, data platforms, or analytics capabilities.
  • Experience supporting product launches, launch readiness activities, or launch enablement programs.
  • Familiarity with CRM, customer data, reporting, analytics, omnichannel engagement, and commercial operations capabilities.
  • Experience working within Agile or Product Operating Model environments.

Responsibilities

  • Lead program management activities across technology and data initiatives supporting designated launch brands.
  • Maintain integrated plans, milestones, dependencies, risks, and key decisions across participating teams.
  • Coordinate activities across CRM, data, analytics, reporting, and platform workstreams.
  • Monitor progress against delivery commitments and proactively identify risks to launch timelines.
  • Facilitate cross-functional planning, status reviews, and readiness discussions.
  • Develop a comprehensive view of technology and data investments supporting launch objectives.
  • Connect initiatives across platforms and teams to identify dependencies, overlaps, gaps, and opportunities for synergy.
  • Help ensure launch-related capabilities align with broader platform strategies and technology roadmaps.
  • Promote reuse, scalability, and consistency across technology and data solutions whenever possible.
  • Partner with business and technology leaders to support informed investment and prioritization decisions.
  • Track delivery of launch-critical technology and data capabilities.
  • Coordinate readiness activities across participating teams.
  • Maintain visibility into capability readiness, deployment plans, and key launch milestones.
  • Identify and escalate issues that may impact launch support capabilities.
  • Help ensure technology and data teams are aligned around launch objectives and critical delivery dates.
  • Prepare executive dashboards, status reports, presentations, and leadership updates.
  • Consolidate workstream updates into a single integrated view of progress and readiness.
  • Facilitate governance forums and leadership reviews.
  • Maintain visibility into risks, decisions, dependencies, and action items.
  • Translate complex technical and operational information into concise business-focused communications.
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