Associate Director, Philanthropy Operations

Los Angeles LGBT Center•Los Angeles, CA

2d•Onsite

About The Position

The Associate Director, Operations is responsible for overseeing the operational infrastructure that supports the Philanthropy department’s fundraising activities and philanthropic goals. This role leads key operational functions including gift processing, donor data integrity, reporting and analytics, budget coordination, fundraising systems administration, and workflow optimization. Working collaboratively across Philanthropy, Finance, IT, and external vendors, this position helps ensure efficient operational processes, reliable reporting, and effective use of fundraising technology platforms. The role also supervises operational staff and supports the implementation of systems, procedures, and tools that strengthen departmental effectiveness and donor stewardship. This position serves as a key operational leader within the Philanthropy department and contributes to strategic planning, process improvement, and organizational efficiency initiatives that support fundraising performance and long-term sustainability.

Requirements

Bachelor’s degree in business administration, nonprofit management, or a related field, or equivalent experience
Minimum 5 years of experience in development operations, fundraising operations, CRM administration, or related operational functions
Experience supporting fundraising systems, donor databases, reporting, and operational workflows
Demonstrated experience with budget tracking, financial coordination, and data analysis
Proficiency with Salesforce, Microsoft Office Suite, and other technology platforms relevant to fundraising operations
Strong analytical, organizational, and problem-solving skills
Excellent communication and interpersonal skills with the ability to collaborate across departments and with external stakeholders
Demonstrated ability to manage competing priorities in a fast-paced environment
Experience supervising staff and supporting operational process improvement initiatives

Nice To Haves

Experience supporting fundraising events, donor services, or vendor coordination preferred

Responsibilities

Oversee daily gift processing operations, including accurate and timely entry, acknowledgment, and reconciliation of donations
Manage and track matching gift submissions and coordinate follow-up with donors and corporate matching programs
Support processing and tracking of contributions from Donor-Advised Funds (DAFs), ensuring accurate coding and receipting
Maintain donor database integrity and ensure consistent coding, attribution, and donor record accuracy within CRM systems
Support implementation and maintenance of reporting and analytics tools to identify trends and support fundraising strategy
Ensure timely generation of donor reports, portfolio tools, and fundraising analytics
Assist with donor portfolio maintenance, assignment updates, and prospect identification efforts
Oversee workflows related to lapsed or failed recurring gifts and support recovery and follow-up processes
Oversee administration and optimization of fundraising CRM systems and reporting tools
Oversee setup and quality control of online donation and event registration pages
Coordinate event registration processes and related data management activities for Development-led events
Support reconciliation and accounting processes related to event revenue and donations
Serve as a liaison with IT staff, consultants, and external vendors to troubleshoot issues and support systems optimization
Develop and maintain standardized operating procedures (SOPs), workflows, and training materials
Support onboarding and systems training for Philanthropy staff
Support development and monitoring of the annual departmental budget in partnership with department leadership
Track departmental expenses and support budget reporting and forecasting activities
Collaborate with Finance to support reconciliation, audit readiness, and financial reporting needs
Monitor operational expenditures and vendor-related payments
Oversee operational support activities for the Philanthropy division, including vendor coordination, payment processing, and supply management
Support logistics and operational readiness for donor-facing activities and events
Contribute to annual planning, documentation, workflow improvement, and operational efficiency initiatives
Supervise operational staff involved in gift processing, donor services, and database administration
Provide day-to-day guidance, workload prioritization, coaching, and performance feedback
Support staff development, onboarding, and training
Foster a collaborative, inclusive, and service-oriented team environment
Ensure compliance with Center policies, procedures, and training requirements