Associate Director, Operations & Accountability

Washington State University • Pullman, WA

19h • Onsite

About The Position

As the Associate Director of Operations & Accountability for Student Affairs, you serve as the senior operational leader and second‑in‑command within the Center for Fraternity & Sorority Life (CFSL). You provide strategic oversight of department operations, accountability systems, and organizational standards while supporting the Director in day‑to‑day management, decision‑making, and continuity of leadership. You lead the fraternity and sorority community accountability framework for more than 70 chapters and councils, ensuring consistent application of university policies, effective conduct processes, and alignment with institutional values. Acting with delegated authority, you coordinate departmental operations, supervise professional staff, and assume leadership of the department in the Director’s absence. You advise student leaders, oversee key operational initiatives, and collaborate with campus partners to ensure CFSL programs, services, and staff operate effectively, ethically, and in compliance with university expectations. You serve as a primary departmental contact for agencies, organizations, university departments, and individuals regarding issues of organizational misconduct, standards enforcement, and community wellbeing, and you advise council presidents, standards chairs, and finance chairs while providing guidance to councils and chapters on organizational operations and accountability. In this role, you oversee initiatives such as Greek Pillars of Excellence, the Arete Awards, and the Joint Council Retreat; coordinate CFSL responses to conduct concerns in collaboration with the Center for Community Standards; advise and oversee the Greek Standards Board; support assessment activities related to accountability and wellbeing; and work closely with campus partners to promote a safe, inclusive, and values‑driven fraternity and sorority experience.

Requirements

• Bachelor’s degree in a relevant field.
• Five (5) years of progressively responsible experience in a related field.
• At least two (2) years of management experience.
• Post-baccalaureate experience in higher education or related field.
• Broad knowledge of and experience with fraternal organizations, advising, and related issues.
• Experience working with student organizations, including fraternal organizations.
• Demonstrated commitment to, and experience successfully advocating for access and opportunity.
• Demonstrated ability in using current computer technologies (e.g. Microsoft Word, Excel, Access, PowerPoint), email, and the internet.
• Commitment to serving underserved/underrepresented groups such as African Americans, Latinx, Asian Americans and Pacific Islanders, LGBTQ+, Indigenous peoples, etc.

Nice To Haves

• Member of a Greek letter organization.
• Demonstrated risk assessment and crisis response experience.
• Demonstrated experience leading department operations for a small, complex, and highly technical unit, including coordinating workflows, managing systems and processes, and ensuring operational continuity and accountability across functional areas.
• Experience supervising full-time professional staff, particularly positions that provide direct advising, programming, or support services to students.
• Experience developing, implementing, and assessing prevention education initiatives, with particular emphasis on hazing prevention, risk reduction, and student learning outcomes within a higher education or student affairs context.
• Experience in a Greek community of a similar size to WSU’s.
• Experience working with underserved/underrepresented groups such as African Americans, Latinx, Asian Americans and Pacific Islanders, LGBTQ+, Indigenous peoples, etc.

Responsibilities

• Provide strategic oversight of department operations, accountability systems, and organizational standards.
• Lead the fraternity and sorority community accountability framework for more than 70 chapters and councils.
• Ensure consistent application of university policies, effective conduct processes, and alignment with institutional values.
• Coordinate departmental operations.
• Supervise professional staff.
• Assume leadership of the department in the Director’s absence.
• Advise student leaders.
• Oversee key operational initiatives.
• Collaborate with campus partners to ensure CFSL programs, services, and staff operate effectively, ethically, and in compliance with university expectations.
• Serve as a primary departmental contact for agencies, organizations, university departments, and individuals regarding issues of organizational misconduct, standards enforcement, and community wellbeing.
• Advise council presidents, standards chairs, and finance chairs.
• Provide guidance to councils and chapters on organizational operations and accountability.
• Oversee initiatives such as Greek Pillars of Excellence, the Arete Awards, and the Joint Council Retreat.
• Coordinate CFSL responses to conduct concerns in collaboration with the Center for Community Standards.
• Advise and oversee the Greek Standards Board.
• Support assessment activities related to accountability and wellbeing.
• Work closely with campus partners to promote a safe, inclusive, and values‑driven fraternity and sorority experience.

Benefits

• Paid sick and vacation leave
• Paid holidays
• Medical, dental, life and disability insurance package for employees and dependents
• Retirement
• Deferred compensation
• Optional supplemental retirement accounts
• Training and development
• Employee tuition waiver

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level