Associate Director, Oncology KARE Operations & Strategic Execution

MSD•North Wales, PA

7d•$142,400 - $224,100•Remote

About The Position

The Associate Director, KARE Business Operations & Strategic Execution leads operational strategy, governance, and execution across the Key Accounts, Reimbursement and Education (KARE) organization. The role serves as a strategic operations lead and force multiplier for the KARE AVP and leadership team, translating business priorities into integrated operating plans and coordinating governance across meetings, budgets, contracts, communications, resources, and field guidance. It influences cross-functional partners to support consistent, compliant, and timely execution. The position provides operational support to KARE Account Executives and CSO field teams; leads strategic initiatives, meetings, onboarding, training, and talent development; and manages CSO partnership and contract governance. It also oversees KARE communications and field resources, financial planning and budget governance, weekly OKAM Director Meetings, and executive communications and follow-through. The role is remote, has a 10% travel requirement, and is based primarily in North Wales, Pennsylvania, with additional locations potentially available.

Requirements

Bachelor's degree from an accredited institution.
Relevant experience in biopharmaceutical or commercial operations, field operations, healthcare, project or portfolio management, or a related field, including progressively responsible leadership of complex, cross-functional initiatives.
Ability to independently lead multiple complex initiatives from strategy through implementation, make sound decisions amid ambiguity, and drive accountability across teams without direct authority.
Experience advising senior leaders and translating strategic priorities into executable operating plans, governance processes, and measurable deliverables.
Ability to synthesize complex information into clear recommendations, executive-level communications, briefings, and decision materials.
Experience identifying operational, financial, contractual, or compliance risks and leading resolution across multiple stakeholders.
Strong project management, planning, prioritization, problem-solving, and organizational skills, with demonstrated ownership and attention to detail.
Strong written and verbal communication skills and ability to collaborate, influence, and drive alignment across a matrixed organization.
Ability to work effectively in a fast-paced environment with changing priorities and deadlines and to manage sensitive or confidential information with sound judgment and discretion.

Nice To Haves

Pharmaceutical, oncology, market access, reimbursement, field operations, or commercial operations experience.
Experience supporting an AVP or executive leadership team in a business operations or strategic capacity.
Experience establishing and managing operational processes, governance, performance measures, and executive reporting across a complex organization.
Experience leading budget planning, forecasting, allocation, purchase orders, invoice and accrual processes, and financial reporting across multiple programs or teams.
Experience managing external vendors or contract field organizations, including statements of work, contract amendments and renewals, vendor performance, and Fair Market Value processes.
Experience leading large-scale national meetings, onboarding, training, or enterprise initiatives involving multiple functions and senior stakeholders.
Experience working cross-functionally with L&D, Legal, Compliance, Privacy, Regulatory, Finance, and/or Procurement in a regulated environment.
Experience leading development and governance of field guidance, SOPs, bulletins, resources, or other operational standards.
Familiarity with pharmaceutical review processes and systems such as Veeva and PromoMats/PRT, and with financial, project-management, and reporting tools.
Project management certification or formal project management training.

Responsibilities

Coordinate day-to-day operational needs of KARE Account Executives and CSO field teams, including resources, processes, field needs, and issue resolution; partner across teams to remove barriers and ensure timely, consistent, compliant execution.
Translate leadership priorities into plans, timelines, ownership, and deliverables; identify dependencies, risks, and resource needs; align cross-functional partners, resolve barriers, and escalate issues requiring leadership decisions.
Plan and execute KARE meetings, including National Meetings, Fast Start Meetings, Director Meetings, and other leadership or field engagements; establish objectives, agendas, workstreams, timelines, decision points, success measures, and follow-through.
Lead onboarding, training, and ongoing talent development for employee and CSO teams; partner with hiring managers, L&D, Field Leadership, and CSO partners to establish and review standards, processes, milestones, and success measures; oversee delivery, address barriers, track completion, and assess effectiveness.
Manage governance and operations for KARE CSO partnerships and contracts, including quarterly business review coordination, deliverables, statements of work, amendments, renewals, annual Fair Market Value rate validation, performance reviews, issue escalation, and coordination with Procurement, Finance, Legal, and business owners.
Lead KARE communications, including development, approval, deployment, and maintenance of team communications, field guidance, bulletins, SOP guidance, ways-of-working materials, and team resources; establish communication plans and standards; coordinate applicable PRT and board review submissions; partner with relevant stakeholders; and maintain documentation and renewal schedules.
Manage KARE budgets, including annual planning, allocation recommendations, purchase orders, invoice reconciliation, accruals, payment timeliness, variance analysis, risk identification, and leadership reporting; partner with Finance and budget owners to balance funding across priorities.
Coordinate the weekly OKAM Director Meeting, including prioritizing agenda topics with KARE leadership, developing supporting materials, documenting decisions and action items, and driving follow-through.
Support the KARE AVP and leadership team with strategic communications and execution, including leadership agendas, presentations, talking points, and time-sensitive communications; track critical decisions and commitments through completion.