Associate Director, Onboarding Operations

DTCC • Tampa, FL

2d • $95,000 - $180,000

About The Position

The Associate Director, Onboarding Operations is responsible for leading and supporting the operational execution, governance, and continuous improvement of global onboarding and preboarding process for employees and contingent workers in a highly regulated environment. Reporting to the Director, Global Onboarding, this role serves as a strategic and hands-on operational leader responsible for helping establish scalable onboarding operations, compliance workforce onboarding controls, and standardize global onboarding process across regions and worker populations. The Associate Director will oversee onboarding operations and preboarding activities including onboarding coordination, onboarding readiness, identity verification, access gating controls, employment eligibility requirements, onboarding documentation, compliance training, and Day 1 operational readiness. This role will also support the successful transition of onboarding activities into HR Operations while driving process standardization, audit readiness, operational governance, and continuous improvement initiatives. This role partners closely with HR Operations, Talent Acquisition, Compliance, Procurement, Security, IT, Legal, and business stakeholders and provides operational leadership, mentorship, KPI oversight, and escalation management for onboarding teams supporting employees and contingent workers globally.

Requirements

• 7–10+ years of experience in HR Operations, onboarding, pre-boarding, or related operational functions
• Proven experience managing high-volume onboarding or pre-boarding operations for employees and/or contingent worker.
• Experience working within a highly regulated or compliance-driven environment.
• Experience developing operational processes, SOPs, governance standards, and compliance controls.
• Strong knowledge of onboarding operations, employment eligibility requirements, onboarding controls, and workforce governance practices.
• Strong leadership, organizational, analytical, and problem-solving skills.
• Ability to manage operational complexity, competing priorities, and large-scale coordination efforts in a high-volume environment.
• Effective communication and stakeholder management skills with the ability to influence cross-functional partners.

Nice To Haves

• Experience supporting audit remediation, operational risk management, or compliance initiatives preferred.
• Experience with HRIS and onboarding technologies, including Fieldglass and Oracle, preferred.

Responsibilities

• Oversee and support day-to-day onboarding and preboarding operations for employees and contingent workers across multiple regions and business units.
• Onboarding coordination and case management
• Identity verification process
• Access gating controls
• Employment eligibility verification and right to work for applicable populations.
• Onboarding documentation and agreement execution
• Compliance training assignment and tracking
• Day 1 operational readiness activities
• Provide operational leadership, guidance, and mentorship to onboarding analysts and contingent workforce support resources and act as the first point of escalation on complex or sensitive cases.
• Track recurring onboarding issues and support root cause analysis.
• Monitor onboarding workflows, case volumes, KPIs, SLAs, and operational readiness activities to ensure timely and compliant onboarding execution.
• Lead operational escalations, issue resolution, and cross-functional coordination efforts.
• Ensure onboarding requirements and operational controls are completed prior to worker activation or access provisioning.
• Support onboarding risk identification, threat detection escalation processes, and operational compliance activities.
• Develop and maintain onboarding policies, standard operating procedures, process documentation, job aids, and workflow standards.
• Lead audit remediation initiatives and implementation of scalable onboarding controls and governance frameworks.
• Develop and monitor onboarding KPIs, dashboards, and operational reporting to drive performance, compliance, and service delivery improvements.
• Partner with HR Technology teams to address system issues and enhancements.
• Ensure accurate data entry, tracking, and reporting across onboarding platforms.
• Leverage reporting and metrics to monitor performance and drive improvements.
• Lead and support continuous improvement initiatives focused on operational excellence, onboarding experience, workforce governance, and audit readiness.

Benefits

• We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed