Onboarding Operations Specialist

Lightyear•New York, NY

2d•$85,000 - $110,000•Remote

About The Position

As the Onboarding Operations Specialist, you will play a critical role in delivering an exceptional customer experience from day one. You will own customer onboarding and implementation for our SaaS product, Network Inventory, ensuring customers’ complete telecom network is successfully onboarded onto the platform while creating opportunities to expand adoption across the broader Lightyear platform. In this role, you will report to the Strategy & Operations Associate leading Network Inventory and partner closely with our Sales and Product teams to continuously improve the onboarding experience and customer journey. You'll have the opportunity to make a meaningful impact, shape processes, and influence how we engage and support customers as we scale.

Requirements

1-2+ years experience of startup operations, tech or consulting
Demonstrated excellent project management skills, can critically analyze existing processes and identify opportunities for process improvement
High degree of comfort with Excel, including ability to manage and manipulate large data sets
Demonstrated high EQ, as this role is very customer facing and also requires managing a team day-to-day
Highly organized and detail-oriented, ability to prioritize
Strong team player who can also work and execute independently

Responsibilities

Oversee and project manage the network inventory onboarding process
Lead biweekly calls with customers and manage customer communications
Day to day management of offshore onboarding team (3 individuals)
Design, implement and improve scalable workflows and processes including tooling, automation and AI Agents.
Collaborate cross-functionally with Sales, Operations, Engineering and Product to ensure a seamless customer experience and identify gaps in existing processes and systems