Associate Director of Student Financial Aid HV-NTPI-8396

Hudson Valley Community College•City of Troy, NY

7d•$65,000 - $70,000•Onsite

About The Position

Hudson Valley Community College (HVCC) is seeking an experienced, dynamic, capable, creative, and caring individual to join their team as the Associate Director of Student Financial Aid. This position is part of the Enrollment Services department and reports to the Director of Student Financial Aid. The role involves overseeing office staff, advising students and parents on financial aid processes, managing Satisfactory Academic Progress (SAP), assisting with budget development and aid packaging, collaborating on electronic processing systems, ensuring data accuracy, and overseeing system processing within the Ellucian Banner Financial Aid Module. The Associate Director will also support the administration of Title IV and New York State financial aid programs, ensure fund reconciliation, maintain expert knowledge of regulations, conduct training, prepare reports, deliver financial aid services, and assist with grant and scholarship administration. The position also involves completing special projects, cross-training, and performing other assigned duties. The college is committed to providing educational access to a diverse community and values equity, inclusion, and dignity for all.

Requirements

Bachelor’s Degree from an accredited institution
At least three (3) years of financial aid or related experience
A minimum of one (1) year in a supervisory role
In-depth knowledge of federal and state financial aid regulations
Experience managing financial aid software systems
Strong oral and written communication skills
Advanced technical and analytical abilities
Legally authorized to work in the United States

Nice To Haves

Three or more years of progressively responsible experience using Ellucian Banner
Master’s degree from an accredited institution
Bi-lingual applicants strongly encouraged to apply

Responsibilities

Oversees the supervision of office staff and responsibilities include scheduling, conducting annual evaluations, processing time-off requests, and supporting day-to-day operations.
Advises students and parents on all aspects of financial aid, including application and verification processes, eligibility determination, packaging, professional judgment, and appeals.
Reviews student Satisfactory Academic Progress (SAP) and serves as the primary Student Financial Aid representative on the SAP Appeal Committee.
Assists the Director of Student Financial Aid in developing annual student expense budgets, aid packaging philosophies, and office policies and procedures.
Collaborates with the Director on the implementation, coordination, and maintenance of electronic processing systems. Supports the development of internal reports and process improvements to enhance efficiency.
Works closely with the Director of Student Financial Aid and Enterprise Operations to design and implement effective financial aid processes and reporting structures. Submits and tracks system-related support tickets as needed.
Assists in monitoring, maintaining, and ensuring data accuracy and report integrity across platforms such as Argos and Appworx, particularly for financial aid.
Provides oversight of system processing and reporting functions within the Ellucian Banner Financial Aid Module. Responsibilities include ensuring data integrity, resolving processing errors, managing data imports/exports, year-end and new-year setup, staff training, federal/state reporting, and the creation of ad hoc reports and assessments.
Supports the administration, oversight, and compliance review of all Title IV and New York State financial aid programs.
Ensures timely and accurate reconciliation of all Title IV funds in compliance with Department of Education regulations.
Maintains expert-level knowledge of financial aid policies and regulations; monitors changes in federal and state requirements; participates in off-campus training; and conducts internal training to keep staff informed and compliant.
Assists the Director in providing staff training and in developing, documenting, and monitoring internal policies and procedures to ensure alignment with federal, state, and institutional regulations.
Prepares procedures and reports required for annual federal, state, and institutional reporting. Reviews and compiles audit samples to ensure accuracy and completeness for submission to the Director.
Delivers financial aid services and support to students, families, and campus partners; conducts presentations and workshops; manages office communications including email and mailings; and helps resolve student concerns.
Assists with certification and reconciliation of all New York State grants and scholarships.
Supports the Director in the allocation of funds and provides statistical analysis related to financial aid programs and applicants.
Completes special projects and related assignments as requested.
Participates in cross-training across student services areas to ensure a high level of customer service and operational flexibility.
Performs other duties as assigned.