Associate Director of Reconstruction

Paul Davis Restoration•Hatfield, PA

9d•Onsite

About The Position

We are seeking an experienced leader with a strong background in property restoration to serve as our Associate Director of Reconstruction. This is a leadership role first. We are not simply looking for an experienced Project Manager who is ready for the next title. We are looking for someone who has demonstrated the ability to lead people, develop teams, create accountability, and drive performance. The right candidate must understand the restoration industry and insurance reconstruction, but their ability to lead will be what separates them. You will help lead our Reconstruction Project Managers and oversee project performance from handoff through completion, ensuring projects are properly planned, staffed, documented, executed, and financially managed. You will work closely with the Director of Reconstruction, Project Managers, Coordinators, Estimators, subcontractors, customers, and insurance partners to build a high performing Reconstruction operation.

Requirements

Demonstrated leadership experience with a proven ability to lead, coach, develop, and hold people accountable
Required experience in the property restoration industry
Strong knowledge of insurance reconstruction and the restoration project lifecycle
Experience leading Project Managers, construction teams, or restoration operations
Strong understanding of construction project management and field operations
Strong financial understanding, including job costing, budgets, gross profit, and project profitability
A track record of improving team performance and developing people
Exceptional organizational skills and attention to detail
Ability to manage multiple projects, people, and priorities simultaneously
Strong problem solving, communication, and relationship management skills
Comfort operating in a fast paced, high accountability environment
Experience developing, implementing, or improving SOPs and operational processes is a plus

Nice To Haves

Experience developing, implementing, or improving SOPs and operational processes is a plus

Responsibilities

Lead, coach, and develop Reconstruction Project Managers
Establish clear expectations and create a culture of accountability
Coach individuals differently based on their strengths, weaknesses, and development needs
Conduct performance reviews, coaching, hiring, and onboarding
Address performance issues directly and quickly
Recognize high performers and develop future leaders
Build trust with the team while maintaining high standards
Create a culture of ownership, urgency, teamwork, and continuous improvement
Lead by example and demonstrate the behaviors expected from the team
Oversee reconstruction projects from handoff through completion
Ensure projects are properly planned, scheduled, staffed, and executed
Monitor project progress, cycle times, profitability, and customer satisfaction across the portfolio
Identify stalled projects and remove bottlenecks before they impact customers or financial performance
Ensure labor, subcontractors, materials, and resources are effectively managed
Ensure project files remain accurate, complete, current, and audit ready
Ensure company workflows, systems, SOPs, and insurance program requirements are consistently followed
Drive reconstruction gross profit and revenue goals
Review job costing, budgets, purchase orders, subcontractor costs, and overall project financial performance
Identify jobs trending below expectations and implement corrective action plans
Ensure Project Managers understand and take ownership of their numbers
Reduce unnecessary costs, rework, delays, and margin erosion
Partner with estimating and operations leadership to identify scope gaps, supplements, and opportunities to protect project profitability
Step into complex projects when leadership support is needed
Make decisions and provide direction when teams encounter obstacles
Resolve escalated customer, subcontractor, scheduling, and insurance issues
Establish and enforce escalation protocols for delays, financial concerns, customer issues, and project risks
Maintain strong relationships with customers, insurance partners, vendors, subcontractors, and internal teams
Report performance, trends, risks, and opportunities to the Director of Reconstruction