Associate Director of Quality Assurance

Humana

1d • $126,300 - $173,700 • Hybrid

About The Position

Humana is evolving how creative and content work is planned, reviewed, governed, and delivered across the enterprise. As Associate Director, Quality Assurance, you will lead the QA function that helps ensure work produced by both internal and external agencies is accurate, compliant, on brand, and ready for execution. In a typical day, you may set quality standards, identify quality risks, guide review practices, partner with intake, creative, account, compliance, and operations leaders, and coach team members on standards that strengthen the consistency of our creative output. This includes helping teams reflect a unified tone of voice, uphold brand standards, and deliver work that feels cohesive, accurate, and ready for downstream execution. This role supports better experiences for members, patients, caregivers, and business partners by helping teams get the work right from the start. The Associate Director, Quality Assurance leads the quality strategy, standards, and review practices that improve the accuracy, completeness, and readiness of marketing collateral. This role governs quality by ensuring work produced by internal and external agencies meets compliance, regulatory, accessibility, and brand requirements. The Associate Director partners across teams to identify defects early, reduce rework, strengthen compliance readiness, and improve the experience for stakeholders and delivery teams. Through coaching, reporting, and continuous improvement, this role helps Humana deliver clearer, more effective communications and experiences for the people we serve.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent professional experience
• 8+ years of professional experience in quality assurance, proofreading, regulated communications, marketing operations, creative operations, or a related field
• 2+ years of experience leading associates, managing direct reports, or directing cross-functional quality assurance, creative operations, or regulated communications workstreams
• Demonstrated experience creating, scaling, or governing quality standards, style guidance, consistency guidelines, checklists, and review practices in a complex organization
• Experience partnering with senior stakeholders across business, creative, operations, compliance, or legal teams to resolve issues, manage risk, and improve creative consistency

Nice To Haves

• Experience leading quality assurance, proofreading, or regulated communications practices in health care, health insurance, Medicare, Medicaid, or another highly regulated industry
• Experience improving marketing, creative, content, or agency intake, scoping, routing, and review workflows
• Working knowledge of compliance, accessibility, brand governance, privacy, approval requirements, and risk controls for customer-facing communications
• Experience using workflow, project management, reporting, or collaboration tools such as Workfront, Aprimo, or Microsoft 365 to monitor quality trends and process performance

Responsibilities

• Lead quality assurance strategy and governance for the Creative and Content team, ensuring work is complete and aligned to predefined standards before partner and legal routing
• Establish and scale quality standards, checklists, documentation routines, reporting practices, and escalation paths that reduce defects, rework, and delivery delays
• Partner with intake, account, creative, operations, compliance, legal, and business leaders to identify risks early and support compliant, on-brand work
• Lead and develop a team of proofreaders, setting priorities, coaching for accuracy and consistency, and ensuring work meets quality, brand, compliance, and readiness standards
• Monitor quality trends, recurring issues, and risk indicators; translate insights into process improvements, training, and leadership recommendations
• Guide team members and cross-functional partners on intake expectations, quality criteria, governance practices, and continuous improvement opportunities that improve speed, clarity, and accountability.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager