Director of Quality Assurance

State of Connecticut • Middletown, CT

6d • Onsite

About The Position

Whiting Forensic Hospital (WFH), under the umbrella of the State of Connecticut, Department of Mental Health and Addiction Services (DMHAS) is seeking a current DMHAS employee to join their team as the Director of Quality Assurance. This leadership position oversees the hospital’s comprehensive quality management program, ensures continuous regulatory readiness, and supports the delivery of safe, high-quality forensic psychiatric care. The position is full-time, first shift, from 8:00 a.m. to 4:30 p.m., Monday - Friday.

Requirements

• Current DMHAS employee
• Nine (9) years of professional experience in a health facility, system, or research environment for the types of clients, facilities or programs serviced by the agency.
• Two (2) years of the General Experience must have been in a supervisory or managerial capacity or as a quality assurance professional responsible for program evaluation.
• Considerable knowledge of and ability to apply management principles and practices
• Considerable knowledge of relevant state and federal laws, statutes and regulations
• Considerable knowledge of administration and modern practices associated with delivery of services to individuals
• Considerable knowledge of educational strategies relating to enhancement of quality of life environments
• Considerable knowledge of research methods, statistical analysis and reporting of data
• Considerable interpersonal skills
• Considerable oral and written communication skills
• Must specify qualifications on application
• Must meet Minimum Qualifications by the job closing date
• Must list earned credits and degrees from accredited institutions accurately on application
• Must provide documentation from a recognized USA accrediting service for foreign education equivalencies if applicable
• Must adhere to Connecticut's Policy for a Drug Free Workplace

Nice To Haves

• Experience with hospital operations
• Experience with data and technology applications
• Experience with data collection, analysis and creation of spreadsheets
• Experience managing policies and ensuring compliance in a healthcare or behavioral health setting
• Experience applying regulatory standards and supporting successful surveys
• Experience in Quality Management, including incident reviews and performance improvement, including QAPI
• Experience preparing and presenting compliance and quality reports
• Experience in utilizing Microsoft Office applications and Incident Reporting systems
• Experience in regulatory surveys and Corrective Action Plan support and management

Responsibilities

• Assisting with leadership and daily operations of the Quality Department and its specialized programs
• Planning, coordinating, and managing quality improvement, compliance, and patient safety initiatives
• Developing, implementing, and evaluating program goals and objectives aligned with the DMHAS mission
• Assisting in the creation and implementation of agency policies, procedures, and administrative practices
• Interpreting and applying relevant laws, regulations, accreditation standards, and agency policies
• Ensuring compliance with DPH, The Joint Commission, DMHAS, and other regulatory/accrediting agencies
• Overseeing incident reporting, performance improvement activities, policy management, Health Information Management, and Patient Advocacy functions
• Assessing program performance, identifying opportunities for improvement, and implementing corrective actions
• Training, mentoring, supervising, and evaluating departmental staff
• Coordinating administrative, clinical, and operational activities to support quality outcomes and regulatory compliance
• Collaborating with internal and external partners to ensure continuity of care and program effectiveness
• Participating in budget planning, resource allocation, recruitment, hiring, and staff development
• Providing leadership for hospital-wide quality improvement and performance management initiatives
• Directs staff and operations of the division
• Coordinates, plans and manages division activities
• Formulates program goals and objectives
• Develops or assists in development of related policies, procedures and regulations
• Interprets and administers pertinent laws
• Evaluates staff
• Prepares or assists in preparation of division budget
• Maintains contacts with individuals within and outside of division who might impact program activities
• Reviews programs for quality of care and services delivered
• Recommends strategies for improvement and compliance
• Monitors plans and policies for compliance with federal and state regulations and/or accreditation standards
• Plans and implements through research reporting and analyzing of data compiled on quality of life experienced by individuals of services
• Provides consultation services to staff, provider organizations and advocacy agencies regarding quality assurance operations
• Leads the recruitment and hiring of staff, including outreach, interview and selection
• Performs related duties as required

Benefits

• Competitive benefits
• Professional growth and development opportunities
• A healthy work/life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Director