Associate Director of Program Implementation

Constructive Dialogue Institute • New York, NY

1d • Remote

About The Position

The Associate Director of Program Implementation supports the successful implementation of the Constructive Dialogue Institute’s offerings, tools, and resources at college campuses across the United States. Reporting to the Senior Director of Program Implementation and working closely with Program Managers, this role manages relationships with an assigned portfolio of partner campuses through planning, implementation, learning and refinement, retention and renewal, and contracting. The role also oversees project execution and communications, tracks data and processes, and may require approximately 3–5 days of travel per quarter.

The position gathers and analyzes partner feedback and implementation data, contributes to retention and expansion strategies, and identifies opportunities to improve partnership management procedures and resources. It coordinates implementation across teams and departments, collaborates with Growth, Product, Education, Research, and Operations, and represents partner perspectives within CDI.

Requirements

• At least 5 years of experience in partnership management, program implementation, or related roles in nonprofits, higher education, or EdTech.
• At least 1 year of experience working directly in or with higher education.
• Strong ability to build authentic, durable relationships with partners and stakeholders.
• Ability to navigate large, complex organizations while balancing multiple priorities.
• Strong written and verbal communication skills, including explaining complex ideas, delivering tactful refusals, and building rapport virtually.
• Presentation skills, including developing and delivering presentations to diverse audiences.
• Proven project management ability to handle multiple tasks, priorities, and stakeholders with attention to detail.
• Ability to analyze data and draw meaningful insights to inform decisions.
• Bachelor’s degree or equivalent practical experience.

Nice To Haves

• Experience with CRM tools such as HubSpot.
• Experience with project management software such as Asana.

Responsibilities

• Own relationships for an assigned portfolio of confirmed campus package institutions.
• Manage the implementation cycle for partner campuses and lead planning that produces concrete plans for embedding CDI offerings and resources in campus communities.
• Provide ongoing partner support, address implementation challenges, and promote engagement, completion, and saturation.
• Develop and distribute resources with other teams to help partners deepen their work with constructive dialogue.
• Track partner implementation progress per cycle and year over year using internal tools, ensuring data is accurate, accessible, and monitorable against OKRs and growth strategies.
• Provide timely, professional, tailored communications to partners through email, newsletters, and other media.
• Lead renewal strategy and contracting for the assigned portfolio, contributing to an annual average retention rate of 85% across partner accounts.
• Lead Professional Learning Communities and other partner Communities of Practice as needed.
• Provide logistical and product implementation support to other Growth portfolio partners, such as workplaces and high schools, as directed by the Senior Director.
• Gather and analyze partner feedback, learnings, and data, and provide portfolio-level insights and recommendations.
• Develop expertise in higher education, CDI’s pathways, and constructive dialogue, and stay current on related trends and developments.
• Support partner retention, renewal, and expansion efforts, including development and execution of strategies.
• Identify inefficiencies and optimization opportunities in partnership management, implementation procedures, and resources, and contribute to improvements.
• Coordinate implementation needs across team members and departments to foster collaboration and alignment.
• Collaborate with Partnerships, Live Programs, Product, Education, Research, and Operations teams to align goals and execute programming.
• Represent partner perspectives and recurring partner themes to other CDI teams.

Benefits

• Unlimited paid time off.
• 13 company holidays.
• Health, vision, and dental plans, with CDI contributing toward monthly premiums.
• 401(k) match of 100% of employee contributions, up to 3% of pay.
• Annual professional development budget.
• Up to $500 reimbursed for home office equipment.
• Up to $50 per month reimbursed for home internet or cell phone expenses.
• Mission-driven culture characterized by intellectual humility, continuous improvement, and open-mindedness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level