Associate Director of Personnel

California Teaching Fellows Foundation•Fresno, CA

About The Position

The Associate Director of Personnel manages and provides strategic direction, guidance, and oversight to the Talent Acquisition, Employee Onboarding, and Investigations divisions. This includes developing systems and standard operating procedures, supervising and supporting staff, conducting performance reviews, providing coaching and mentoring, and communicating division needs and recommendations to the Director of Personnel. The role supports the Director of Personnel and the Human Resources Department with personnel management and administrative functions. Responsibilities include advising employees and candidates about employment matters, handling staffing and disciplinary processes, conducting exit interviews, addressing organizational policy issues and employee grievances, coordinating staff work, supporting performance evaluations, maintaining job descriptions, developing pay structures, and preparing reports. The Associate Director also oversees employee investigations related to performance and workplace issues, establishes procedures for the investigations division, and stays current on labor-relations legislation and industry trends. The position supports culture initiatives led by the People & Culture Senior Manager and provides excellent, sensitive, and fair service to personnel. Other duties include attending relevant meetings and improving HR management systems and procedures. The work is divided approximately as follows: Talent Acquisition and Onboarding, 30%; personnel management and administrative functions, 30%; investigations and research, 30%; and other duties, 10%.

Requirements

Minimum four-year college degree with an emphasis in human resources or personnel management.
At least 7 years of work experience in a related field.
Knowledge of personnel recruitment, selection, onboarding, training, compensation and benefits, internal investigations, labor relations, and personnel information systems.
Fluency in English.
Knowledge of customer and personal service, including identifying customer needs, meeting service-quality standards, and evaluating customer satisfaction.
Ability to establish and maintain interpersonal relationships and communicate effectively with supervisors, peers, and subordinates.
Administration and management skills, including basic clerical procedures and systems, word processing, records management, form design, and office procedures and terminology.
Personnel-resource skills, including motivating, developing, and directing people and identifying suitable candidates for roles.
Active listening, speaking, negotiation, and employee-performance monitoring and assessment skills, including taking corrective action when needed.
Ability to provide coaching and instruction that support employee productivity and value.
High accuracy in preparing and entering information.
Excellent interpersonal, verbal, active-listening, and written communication skills.
Analytical and problem-solving skills.
Stress-management and time-management skills.
Computer proficiency, including Google Docs, Sheets, Slides, Drive, and Gmail.
Effective organizational skills and ability to work in a fast-paced environment.
High degree of trustworthiness, respect, and sensitivity toward others, flexibility, and sound work ethic.
Ability to meet job-related goals and objectives.

Nice To Haves

Master’s degree preferred.

Responsibilities

Provide guidance, support, oversight, and strategic direction to the Talent Acquisition and Employee Onboarding teams.
Create systems and standard operating procedures for Talent Acquisition and Onboarding.
Manage staff through daily support, weekly one-on-one check-ins, annual performance reviews, progressive discipline when necessary, coaching, and mentoring.
Liaise between Talent Acquisition and Onboarding and the Director of Personnel, sharing division needs and recommendations related to hiring, structure, and efficiency.
Support the Director of Personnel and HR Department to ensure effective department functioning.
Provide current and prospective employees with information about policies, job duties, working conditions, wages, promotion opportunities, and benefits.
Use discretion and independent judgment when addressing HR or personnel matters affecting organizational policy.
Perform staffing duties, mediate disputes, and administer disciplinary procedures.
Conduct exit interviews to identify reasons for employee termination.
Consult on organizational policies, including equal employment opportunity and sexual and general harassment, and recommend changes as needed.
Act as a link between management and employees, helping resolve work-related problems and grievances objectively and fairly.
Plan, direct, supervise, and coordinate staff work relating to Talent Acquisition, Onboarding, and Investigations.
Support preparation, distribution, and follow-up of personnel performance evaluations.
Maintain job descriptions; develop and implement company-wide pay levels and wage-increase structures; and prepare turnover and other reports.
Guide, support, and oversee investigators and the internal investigation process for employee performance and work-related issues.
Create systems and standard operating procedures for the internal investigations division.
Stay current on labor-relations legislation and issues, assess industry trends, and incorporate them where applicable.
Liaise between the Investigations division and the Director of Personnel, sharing needs and recommendations concerning hiring, department structure, and efficiency.
Support and encourage the People & Culture Senior Manager in culture initiatives aimed at productive and positive work outcomes.
Maintain excellent, sensitive, and fair service to personnel; attend relevant staff meetings; assist with improving HR management systems and procedures; and perform other assigned duties.