Associate Director of Operations

California State University, Fullerton•Fullerton, CA

3d•Onsite

About The Position

The Disability Support Services department within the Division of Student Affairs at California State University, Fullerton is a civil rights office committed to providing students with disabilities access and an equal opportunity to demonstrate knowledge and abilities. We acknowledge this is a campus-wide responsibility, and promote an accessible community where barriers are removed. Our work is framed through the lens of human dignity and social justice in order for students to acquire a sense of agency, advocacy, and equitable, meaningful experiences. We seek an exceptional individual to join our team as the Associate Director of Operations (Administrator II). The ideal candidate in this role should have a positive attitude, an active, energetic mind, and a leadership style that is characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

Requirements

Bachelor's degree from an accredited four-year college or university in social science or related field.
Three years of experience in a leadership position.
Strong organization and problem-solving skills.
Experience preparing, reporting, analyzing data, and creating strong reports.
Strong interpersonal skills and the ability to work with and relate to various student and staff population.
Demonstrated customer service skills and experience training and implementing these skills with staff.
Self-motivated individual with a strong work ethic.
Understanding of ethical issues related to students with disabilities and the ability to lead by example.
Possesses computer skills necessary for word processing, presentations, spreadsheets, analysis software, internet, list serves, and electronic mail.
Strong oral and written communication skills in order to write reports and communicate with staff, campus community, vendors, and other partners.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment.

Nice To Haves

Master's degree in higher education, counseling, vocational rehabilitation or related field.
Five or more years of supervisory experience working with students with disabilities.

Responsibilities

Provides leadership, oversight, and strategic direction for the Operations Team, which includes front office services, testing services, assistive technology, accessible instructional materials, and Deaf and Hard of Hearing (DHH) services.
Ensures the effective coordination and delivery of daily departmental operations that support equitable access for students with disabilities.
Supervises and guides professional and support staff within the Operations Team, including the Assistant Director of Testing, Assistive Technology Coordinator, Accessible Instructional Materials Specialist, DHH Coordinator, two Student Support Specialists (front office), and the Testing Support Specialist.
Establishes priorities, streamlines workflows, and ensures consistency, efficiency, and compliance across operational areas.
Contributes to the development, implementation, and assessment of departmental goals, initiatives, and service delivery models.
Supports continuous improvement efforts through data-informed decision-making, program evaluation, and assessment of student and faculty experiences.
Plays a key role in managing testing operations, including planning for high-volume periods such as midterms and finals, and ensuring appropriate staffing, space utilization, and service quality.
Supports departmental administrative functions, including coordination of hourly staff processes (e.g., ASL interpreter timesheets), operational logistics, and internal systems that sustain service delivery.
Represents Disability Support Services (DSS) in campus collaborations and committees as needed.
Works closely with the Director on complex cases, compliance considerations, and operational problem-solving.
Contributes to budget planning, resource allocation, and procurement processes related to operational needs.
Advances DSS’s mission to provide inclusive, equitable, and student-centered services that promote access, retention, and student success.
Other duties as assigned.