Associate Director of Operations

Baylor University•Waco, TX

5d•Onsite

About The Position

This position provides comprehensive academic support services within Graduate Business Programs at Baylor University, with a primary focus on the full-time MBA (FTMBA) program. The Associate Director of Operations is responsible for advising students, monitoring and tracking academic progress, and managing academic and operational functions that contribute to student success from enrollment through graduation. The ability to interact with a wide range of constituents—including students, faculty, program leadership, admissions and enrollment staff, and campus partners—is essential. The ideal candidate will demonstrate strong student-centered advising skills, operations management, project management, and a commitment to delivering a high-quality Baylor experience for on-campus graduate students. A Bachelor’s Degree and two years of relevant experience are required. A Master’s Degree and 2–3 years of experience in higher education student services, academic advising, or program operations are preferred. All applicants must be currently authorized to work in the United States on a full-time basis.

Requirements

Bachelor’s Degree
Two years of relevant experience
Currently authorized to work in the United States on a full-time basis.

Nice To Haves

Master’s Degree
2–3 years of experience in higher education student services, academic advising, or program operations
Embrace and champion Baylor University’s Christian mission
Demonstrate a strong commitment to student success and academic excellence
Exhibit excellent interpersonal, communication, and advising skills
Possess the ability to manage multiple priorities across programs and student populations
Show initiative in improving student-facing processes and experiences
Be comfortable working in learning management systems and student information systems
Bring a collaborative mindset when working with faculty, staff, and campus partners
Have a desire to grow as a higher education administrator and leader

Responsibilities

Serve as primary academic advisor for FTMBA students, providing guidance on course selection, degree requirements, scheduling, and academic policies.
Monitor student degree progression, registration status, academic performance, and overall engagement.
Conduct degree audits to determine graduation eligibility and communicate outcomes to students.
Serve as an advocate for students with academic, programmatic, or faculty-related concerns, partnering with leadership to resolve issues.
Manage operational aspects of the FTMBA program, including course scheduling, student communications, events, and processing academic forms.
Collaborate with program leadership and faculty to assess curriculum effectiveness, degree requirements, and student outcomes.
Coordinate the department’s annual assessment process for its degree programs.
Evaluate student engagement activities that foster community and enhance the Baylor experience for graduate business students.
Support the Program Manager who is responsible for planning and implementing activities for the Graduate Business Association.
Coordinate and support the logistics for the required international trip.
Maintain and update student communication platforms within Canvas (e.g., Oso Info or equivalent) and Slate, ensuring information is accurate and timely.
Use analytical and critical thinking skills to manage student data with high level of accuracy.
Perform all other duties as assigned to support Baylor University’s mission.
Maintain regular and punctual attendance.
Ability to comply with all University policies and procedures.