Associate Director of Meeting and Event Operations - MGM Grand

MGM Resorts • Las Vegas, NV

3d • Onsite

About The Position

As an Associate Director of Meeting & Event Operations at MGM Grand you will be responsible for overseeing the Banquet Supervisors, Servers, Bartenders, Banquet Set Up Porters and Apprentice Bartenders as well as providing strategic direction including operations, financial performance and development of service standards. You will also set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

Requirements

• 2+ Years of prior relevant experience in banquets required

Nice To Haves

• Bachelor's Degree preferred
• Prior experience in a similar a similar resort setting preferred
• Prior experience in the development of operating and capital budgets, staff planning, and purchasing of equipment preferred
• Experience managing employees using a collective bargaining agreement preferred

Responsibilities

• Manage, train and schedule all Banquet Supervisors, Banquet Set-Up Porters, Banquet Servers, Bartenders and Apprentice Bartenders.
• Delegate responsibilities to employees and supervise tasks to completion. All in accordance with established departmental policies and procedures.
• Support Catering Managers, Convention Services Managers with any planning needs in regard to servicing of events.
• Check function rooms to ensure set-up is in accordance with the BEO and Catering /Convention Manager.
• Manage and deliver on guest service consistent with the core service standards and brand attributes.
• Conducts Step One meetings with shop stewards and banquet staff with the goal of resolving issues whenever possible so as to alleviate any board of adjustments or grievances all in accordance with established departmental policies and procedures.
• Oversee onsite and offsite banquet events and operations.
• Support all banquet operations within the cross-property pod.
• Check on ongoing events, staffing, review changes and last-minute BEO updates.
• Communicate with management, chef, and culinary staff in order to fulfill and address any issues or needs requested by guests and employees.
• Order supplies through the IP System and Purchasing. Ensure BEO’s are correct, and products are ordered.
• Ensure Banquet area is in compliance with the Health Department and Fire Marshall Regulations.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more!
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager