Associate Director of IT - Hope Channel International

General Conference of Seventh-day Adventists•Silver Spring, MD

11d•$86,000 - $102,000

About The Position

The Associate Director of IT leads Hope Channel International’s IT function, including its headquarters datacenter and network, IT systems that support the studio and playout, HCI-owned Jetstream server fleet, security and compliance program, and everyday technology services for staff. The role coordinates and manages cybersecurity, compliance, infrastructure projects, and first-line staff support through the selection and management of contracted service providers. The Associate Director also serves as deputy to the Senior Director of Technology, acting on the Senior Director’s behalf when requested and representing the Technology department in assigned committees and meetings. This position is responsible for the architecture, operation, and modernization of headquarters infrastructure; infrastructure projects; security and privacy controls; technology policies; provider relationships; the IT operating budget; platform inventory and subscription management; and documentation and transfer of operational knowledge. The role reports to the Senior Director of Technology and is a full-time exempt position.

Requirements

Bachelor’s degree in a technical field or an equivalent combination of education and experience.
5–7 years administering production servers, networks, and datacenter infrastructure, including hands-on hardware work such as racking, imaging, cabling, and storage.
At least 2 years leading an IT function or managing outsourced IT or security providers, with a record of holding vendors to expectations.
Verifiable record of delivering a significant infrastructure project end to end, such as a network redesign, datacenter refresh, or virtualization migration.
Strong network engineering fundamentals, including routing, switching, VLANs and segmentation, firewalls, and wireless.
Solid Linux and virtualization administration skills, and comfort with Windows and macOS systems in a mixed office and studio environment.
Working knowledge of storage, backup, archival technologies including tape, and disaster recovery design.
Demonstrated ability to complete long infrastructure projects while keeping daily operations steady.
Practical security knowledge appropriate to a small enterprise and ability to turn policies and regulation into concrete, verifiable controls.
Ability to write clear service expectations, carefully review contracts, and manage provider relationships with firmness and courtesy.
Clear communication with non-technical colleagues and administration, including briefing leadership in plain language on risk and cost.
Careful, methodical planning skills because systems are on air 24/7.
Must be a member in regular standing of the Seventh-day Adventist Church.
Must maintain a regular and reliable attendance schedule.

Nice To Haves

Security certifications such as Security+ or CISSP.

Responsibilities

Lead the architecture, operation, and modernization of HCI’s headquarters datacenter and network, including servers, storage, networking, and facilities supporting studio, playout, and IT operations.
Lead infrastructure projects from planning through completion.
Manage monitoring and incident response for headquarters infrastructure, including after-hours response when necessary.
Oversee the security program, including the security baseline, vulnerability management, incident response and business continuity plans, and security and privacy reviews of prospective platforms, vendors, and tools.
Own HCI’s technology policies and support the Data Protection Officer on privacy compliance for data under HCI’s responsibility.
Select, contract, and manage technology service providers, including the cybersecurity partner and project integrators; serve as the escalation point for relevant infrastructure issues.
Manage the IT function’s operating budget, official platform inventory, and software platform and subscription management policy.
Document IT infrastructure and transfer operating knowledge to providers and integrators to avoid essential knowledge being held by only one person.
Report to HCI administration and committees on security, compliance, and infrastructure as requested.
Act for the Senior Director of Technology in their absence and represent the Technology department in assigned committees and meetings.
Maintain regular and reliable attendance.
Perform other duties as assigned.