Associate Director of Emergency Response

BlueTeam • Boca Raton, FL

8d • Onsite

About The Position

The Associate Director of Emergency Response is a leadership role overseeing and improving emergency response operations for BlueTeam’s commercial restoration division. The position coordinates response to natural disasters, catastrophic losses, and urgent mitigation scenarios, ensuring rapid resource deployment and operational continuity. It oversees strategic planning, dispatch logistics, and regulatory compliance while coordinating with internal teams and external partners to ensure safe and effective emergency response.

Requirements

• 5–7 years of experience in mitigation or restoration services, including at least 3 years in a leadership role.
• Proven ability to lead high-performing teams in time-sensitive, high-pressure environments.
• Effective communication and leadership skills.
• Strong working knowledge of commercial restoration protocols, including water, fire, mold, and biohazard remediation.
• Familiarity with CAT response logistics, including power distribution, temporary equipment, and large-scale mobilization.
• IICRC WRT certification.
• Ability to travel on short notice and remain deployed for extended periods during CAT events.
• Strong proficiency in Microsoft Office Suite.
• Excellent organizational and time management skills.
• Familiarity with IICRC protocols, OSHA standards, and project safety procedures.
• Proficiency in restoration and scheduling software such as DASH, MICA, and Xactimate.
• Familiarity with field technology and tools such as FLIR cameras, moisture meters, mobile data collection apps, and tablets.
• Ability to manage multiple projects in a fast-paced environment.
• Ability to work extended hours, including evenings and weekends, to meet project demands.
• Ability to walk job sites, climb ladders, and lift materials up to 50 pounds.
• Ability to read and comprehend complex instructions, correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group settings.
• Ability to solve practical problems and work with concrete and abstract variables where standardization is limited.
• Ability to meet the stated physical demands, including sitting, talking or hearing, handling objects, reaching, occasional climbing or balancing, stooping, kneeling, crouching, crawling, and occasionally lifting or moving up to 25 pounds.

Nice To Haves

• Commercial restoration experience is strongly preferred.
• ASD, FSRT, AMRT, or other advanced certifications are strongly preferred.

Responsibilities

• Provide direct oversight and leadership of the Logistics Team and Restoration Team during emergency events.
• Lead emergency mobilization, including resource allocation, team deployment, and site readiness.
• Serve as the operational liaison between operations management and field teams during disaster responses.
• Supervise and mentor Superintendents and field teams during emergency activation.
• Develop and implement emergency response protocols and rapid mobilization strategies.
• Support pre-catastrophe preparation, staging, and contingency planning.
• Build and maintain a pool of national emergency response vendors to provide surge capacity.
• Maintain and update a database of available assets, personnel, and emergency response resources.
• Manage the dispatch tree and dispatch strategy.
• Develop corrective action plans for non-compliant field practices.
• Collaborate with the Environmental Health & Safety team to promote a proactive safety culture.
• Coordinate with logistics, dispatch, and safety personnel to maintain operational readiness 24/7.
• Ensure emergency field operations comply with IICRC standards, OSHA regulations, and other applicable requirements.
• Develop emergency response training modules with internal safety and operations teams.
• Facilitate scenario-based training exercises and readiness drills.
• Assist with onboarding, training, and performance evaluation of emergency response personnel.
• Conduct post-response reviews, identify improvement opportunities, and document best practices.
• Serve as a subject matter expert in response planning for enterprise clients and participate in client briefings or preparedness workshops.
• Directly oversee the Dispatch team, Restoration Superintendents, and field emergency response staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed