Associate Director of Communications and Marketing

Department of Health and Human Services • Portland, OR

6d • Hybrid

About The Position

As the Associate Director of Communications and Marketing for the Office of the Health Insurance Marketplace (OHIM), you will help lead the development and implementation of communications, marketing, media and public relations strategies to raise awareness about CoverME.gov and engage target populations in utilizing CoverME.gov to shop for and enroll in health and dental coverage. This includes educating the public on the value of health insurance coverage, and how to shop for and enroll in coverage through the CoverME.gov marketplace. You will help tell the stories of Mainers who benefit from marketplace coverage in ways that help others better understand the value of marketplace coverage, and the impact of the marketplace and its role in the broader health care coverage and delivery landscape. You will ensure that communications and marketing materials are clear, consistent, on brand, and easily understood by consumers, partners and stakeholders. You will be responsible for overseeing the development and delivery of internal and external communications, marketing, and consumer engagement campaigns and public-facing materials. You will serve as a brand ambassador both internally and externally. You will lead media relations for the team and serve as a liaison with communications colleagues within the Department of Health and Human Services and other state government agencies and offices.

Requirements

• Eight (8) year combination of education and/or experience that includes a bachelor’s degree in communications, marketing, public relations, public/community health, health administration, health education, or a closely related field.
• Four (4) years of proven experience in marketing, communications, and/or public relations management, with a background in health or technology sectors preferred.
• Professional experience must include experience with multiple disciplines including public or media relations, promotion, marketing and/or communications.
• Directly related professional experience may be substituted for education on a year-for-year basis.
• Knowledge and experience with the fundamentals of multiple disciplines are needed, including the principles and ethics of public relations, promotion, marketing and government/business communications.
• Experience building strategic partnerships to promote brand awareness and engage target audiences.
• Experience managing and coaching staff.
• Demonstrated excellence in written communications, including policy, media, business and persuasive writing.
• Strong oral communication skills with proven ability to effectively engage diverse audiences one-on-one and in groups to communicate seemingly complex topics in a way that is easily understood.
• Ability to work with all levels of business and community leaders, as well as members of the public and individual consumers.
• Strong attention to detail, as well as organizational and project management skills to handle multiple priorities in a fast-paced, deadline-driven environment, both individually and as part of a team.
• Demonstrated leadership skills that showcase responsibility for guiding communications and marketing plans and projects from inception through completion.
• Proficiency in Microsoft 365 Software and Adobe Photoshop, Illustrator, InDesign, Canva, and other design software.
• Familiarity with various communications tools and platforms, including social media, email marketing software, and content management systems.
• Experience with Drupal or other website design and content management software.
• Experience with ActiveCampaign, Mailchimp, Constant Contact or other automated email and SMS solutions.
• Experience with Hootsuite or other social media management/planning tools.

Nice To Haves

• Graphic design experience or skills is a plus.
• Knowledge of the Affordable Care Act, health coverage programs, or the private health and/or dental insurance markets is a plus.

Responsibilities

• Develop and oversee implementation of a comprehensive multi-channel communications and marketing plan that outlines key messages, target audiences, and timing.
• Oversee OHIM’s marketing contract to ensure compliance and accountability. Serve as day-to-day point of contact for the marketing services contract.
• Lead marketing services RFP processes, as needed.
• Contribute to the development of target audiences and consumer profiles of target audiences.
• Develop and maintain relationships with key media contacts.
• Work in collaboration with DHHS Commissioner’s Office communications team to respond to media requests and identify opportunities for media coverage of OHIM/CoverME.gov.
• Draft and distribute press releases and occasional blog posts.
• Research and prepare media and background materials to support media engagement and prepare media spokespeople.
• Track media coverage of OHIM/CoverME.gov. Identify any coverage needing follow-up.
• Share relevant media coverage of health insurance marketplaces, Affordable Care Act and other relevant policy and programming with the OHIM team.
• Prepare presentations and talking points on OHIM/CoverME.gov for a variety of internal and external audiences including partners, the public, and the Legislature.
• Serve as brand ambassador and CoverME.gov spokesperson, including delivering external presentations and public communications as needed.
• Serve as communications and marketing consultant to the OHIM team, including communications coaching, monitoring progress on key objectives and initiatives, and providing general advice and guidance.
• Identify and secure formal partnerships/sponsorships to raise brand awareness and engage target audiences.
• Develop internal memos for OHIM leadership outlining the opportunity.
• Maintain the integrity of the CoverME.gov brand and identity by developing and/or reviewing/editing communications and marketing materials.
• Ensure that OHIM’s internal and external communications are consistent, appropriate, and accessible, as well as aligned with brand voice and guidelines.
• Collaborate with internal and external stakeholders and partners to ensure clear, accessible information for target audiences.
• Utilize market research findings to inform Marketing and Media Relations strategic plans, including message development and efforts to increase brand awareness and engage consumers/targeted audiences.
• Track and analyze the impact of communications efforts using relevant metrics, providing reports to inform future strategy and decision making.
• Supervise Member Communications Specialist.
• Oversee website vendor, including regular check-ins and tracking of deliverables.
• Oversee management and tracking of social media channels.
• Review, finalize, and sign off on all public- and consumer-facing materials, documents and communications, ensuring high quality, on-brand representation of OHIM’s work.

Benefits

• 13 paid holidays
• 12 days of sick leave
• 3+ weeks of vacation leave annually
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($12,845.82 - $15,112.76 annual value), depending on salary.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).
• Retirement Plan – The State contributes the equivalent of 18.91% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
• Six weeks of fully paid parental leave for all employees who are welcoming a child—including non-birthing and adoptive parents.
• Additional, unpaid leave may also be available, under the Family and Medical Leave Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager