Associate Director of Client Care

JEVS Care at Home•Philadelphia, PA

19h•Hybrid

About The Position

We are seeking a dynamic and experienced Associate Director of Client Care to lead and manage our Client Care Department. This role is responsible for ensuring the delivery of consistent, high-quality care to clients while maintaining compliance with organizational policies, industry standards, and regulatory requirements. The ideal candidate is a strong leader who can balance strategic oversight with hands-on team development and operational excellence.

Requirements

Bachelor’s Degree in Human Services, Business Administration, or related field.
5-7 years of experience working in Home Care, with The Office of Long-Term Living, elderly, and/or disabled population helpful.
Experience with case management/coordination, records/utilization management, preparing reports, or other documentation desirable.
Proven track record of growing a business.

Nice To Haves

Knowledge of HHAeXchange preferred

Responsibilities

Manage, direct, and lead the Client Care Managers (CCMs) on a daily basis, monitoring and evaluating their work, and ensuring any issues are documented and addressed timely.
Participate in the hiring, orientation, training, supervision and evaluation of caregivers, on call managers and CCMs.
Strategically plan and budget for sustainable growth of office/team/business unit.
Manage the office/team in relation to Key Performance Indicators (KPIs), for example: Gross margin, overtime, utilization of authorized hours, EVV compliance, Client and Caregiver satisfaction etc.
Establish and maintain relationships with referral sources, service coordination agencies, and Managed Care Organizations.
Monitor the quality and relevance of all services provided by the office and caregivers to ensure compliance and Client satisfaction
Ensure 100% compliance with all applicable employment laws and federal regulations.
Conduct periodic observations of intakes and home visits to ensure all policies and procedures are being followed and proper documentation is being completed in the most efficient manner.
Responsible for the data collection, maintenance and timely submission of established reports.
Ensure EVV compliance by monitoring weekly key metrics, such as missing time sheets report, prebilling report.
Perform additional duties/special projects and reports, as assigned.