Associate Director of Campus Visit Programs

Concordia College•Moorhead, MN

1d•$44,500 - $58,800•Onsite

About The Position

A key member of the Concordia enrollment team, the Associate Director for Campus Visit Programs is responsible for building and coordinating an innovative and engaging campus visit program that consistently “wows” prospective students and their families. Emphasizing the concept of radical hospitality, this role engages campus partners to ensure that guests are greeted with a warmth, openness, and authenticity - and an overall experience - that consistently exceeds expectations. The Associate Director leads by example, greeting campus event participants with a smile, and assists the enrollment leadership team in creating a campus environment that prioritizes radically hospitable interactions with guests. The Associate Director’s primary task is to create annual campus visit events, group visits, and individual visit experiences that capture the imagination of prospective students and their families, helping them see themselves as part of Concordia’s dynamic learning environment. Based on a deep understanding of Concordia’s mission, culture, programs, co-curricular and experiential learning opportunities, and other strategic advantages for students, this role develops campus visit programs designed to tell stories and facilitate experiences that highlight the Concordia difference. Informative, entertaining, interactive, dynamic campus visits will create memorable experiences that will increase prospective student participation, achieve superior levels of participant satisfaction, and will ultimately contribute to enrollment growth at Concordia College. Reporting to the Director of Admissions, the Associate Director supervises the Campus Visit Team in initiatives related to visit program strategy, marketing and outreach, program design, and execution of group and individual visits, and acts as a liaison between the team and enrollment leadership. The position collaborates with campus recruitment partners in athletics, the fine arts, and numerous other areas. The position is responsible for designing mechanisms for continuous evaluation and improvement of all aspects of the campus visit experience including campus tours, training of student ambassadors, etc. Responsibilities for this position also include the training, support, and engagement of on- and off-campus community members including faculty, staff, students, alumni, and community members for involvement in campus visits and in the recruitment process. The Associate Director must be comfortable working with diverse communities and interact effectively with a wide variety of constituencies. The role will work with on- and off-campus partners to bring a wider variety of student groups to campus. While most campus visit programs occur during regular working hours, there are occasional times when the Associate Director will work beyond the standard 8am-5pm schedule. Campus visit and scholarship programs sometimes extend into the evening hours or occur on weekends in order to take advantage of prospective student availability and to maximize participation. The Associate Director will also occasionally assist with other related duties as assigned.

Requirements

Bachelor’s degree
Two years of experience in an admissions setting or a relevant field such as event planning or corporate events management
Extraordinary interpersonal skills; must be able to effectively communicate with a wide range of populations throughout the day, including faculty and staff, traditional and nontraditional students, families, school staff and administrators, and business and community leaders
Experience working in a professional setting with demonstrated ability to manage a high volume of competing tasks simultaneously.
Detail and goal oriented
Sensitivity to working in a multicultural setting
Sensitivity to students – their potential and needs
An entrepreneurial spirit and commitment to continuous improvement
A demonstrated commitment to exceptional customer service and an ability to foster a culture dedicated to radical hospitality
A willingness to assist with other tasks as assigned as part of an admissions team devoted to enrolling students at Concordia College

Nice To Haves

Master’s Degree
Experience with admissions event planning
Experience working with Slate or other admissions CRM’s
Experience working with diverse student populations
Demonstrated ability to develop effective working relationships with faculty, staff, community-based organizations, schools, and prospective students and families

Responsibilities

Strategically design, implement, execute, direct, evaluate, and continuously improve all campus visit programs
Independently oversee the planning, coordination, and execution of all campus visit experiences—including daily visits and large-scale programs such as preview days, scholarship events, and yield initiatives.
Serve as the operations lead during visit events by directing staff, managing guest needs, and ensuring a high-quality experience for prospective students and families.
Regularly communicate visit program initiatives and enrollment goals to campus partners, including facilities, dining, faculty, and staff, and collaborate across the institution to foster innovative solutions and a culture of exceptional hospitality.
Actively identify, propose, and initiate refinements and generate new approaches to solving challenges with creative problem solving and strategic thinking – always with outstanding customer service in mind.
Work collaboratively with the enrollment leadership team and other staff to develop effective and timely marketing campaigns, materials, and communications designed to promote the campus visit program, brand the college, and increase participation in visit events.
Set the standard for exceptional customer service by insisting on outstanding experiences in all aspects of the campus visit.
Provide timely and proactive communication to prospective students and families, community stakeholders, enrolled students, and college constituents.
Using administrative systems, generate reports regularly to be used in planning and analysis. This includes using data to influence future decisions and to keep team members informed about the outcomes.
Manage budget for events and ensure effective use of funds allocated to these areas.
Follow campus policy to hire, train, direct and evaluate performance of the Campus Visit Specialist. Oversee daily work. Plan and implement appropriate professional development. Clearly communicate expectations for execution of customer service standards with visitors and campus partners. Foster a sense of collaboration, innovation, teamwork, consistent improvement and high standards.
Manage an engaged, informative, and dynamic, student ambassador program to ensure a positive and memorable tour experience for prospective students and families. This includes hiring, ongoing training, and schedule coordination. As a leader of this program, this position is expected to role model our highest expectations of campus tours, storytelling, and representing Concordia as the Admission Office sees fit (engaging with families during campus visits, giving campus tours, etc.)

Benefits

Health Insurance
Health Savings Account
Flexible Spending Account
Vision Insurance
Dental Insurance
Preventative Chiropractic Program
Retirement Plan
Long-Term Disability Insurance (full-time only)
Life Insurance (full-time only)
13 Paid holidays including the time off between Christmas and New Year's
MN Paid Family and Medical Leave
Up to 100% tuition with discounts and scholarships for yourself and dependents at Concordia College and Concordia Language Villages
Up to 50% tuition discount for dependents with Oak Grove Lutheran Schools
Up to 100% tuition discounts for dependents with participating partners: CIC-TEP, ELCA schools, and Tuition Exchange Inc.
Extras: access to athletic facilities, library, fitness classes, athletic events, theatre events, purchase dining on campus, free MATbus rides