Associate Director of Business Development, Sales & Marketing

University of Maryland•College Park, MD

21h•$148,720 - $178,464

About The Position

This position is within the University of Maryland’s Division of Information Technology (DIT). The Associate Director of Business Development, Sales & Marketing leads MAX’s business development, sales, marketing, and customer engagement efforts. Reporting to the Executive Director of MAX, the Associate Director sets growth strategy, expands the customer base, and identifies ways to improve and broaden MAX’s offerings. The role works with customers and partners across the research and education community—including federal agencies, universities, research institutions, RENs, and national and international research and education networks—to understand their needs and develop opportunities for new services, expanded offerings, and strategic partnerships. The Associate Director collaborates with technical, operations, finance, and administrative teams to translate customer needs into practical business and service solutions, and oversees sales, proposals, pricing, and customer retention. The position manages MAX’s business development and customer-facing staff, including the Service Development and Community Relations Office. It develops a business development plan with measurable customer-growth and service-adoption targets, sets team priorities, supports complex opportunities, and ensures consistent customer engagement. The Associate Director also represents MAX and UMD at industry meetings, conferences, and customer events, and identifies opportunities related to emerging technologies, particularly quantum technology and its potential fit with MAX. This is an essential position. During a major catastrophic event, weather emergency, or other operational emergency, the employee may be required to work at the normal work location or an alternative location to maintain continuity of university services. The position may require evening, night, weekend, or different-shift work for extended periods. Work is sedentary and involves substantial wrist, hand, and/or finger movement and close visual acuity. Occasional regional travel by personal or public transportation is required and may involve prolonged standing and walking.

Requirements

Bachelor’s degree from an accredited college or university.
Eight years of professional experience managing business operations.
Three years of experience supervising or managing professional staff.
Knowledge of business acumen, including key business drivers, organizational communications, and data.
Knowledge of organizational and unit performance measures.
Knowledge of the impact and implications of decisions on leadership objectives.
Oral and written communication skills.
Data analytics and negotiation skills.
Skill in using Microsoft Office and Google Suite products.
Ability to exercise independent judgment and discretion.
Ability to develop and administer new policies and procedures.
Ability to interpret and apply policies, procedures, regulations, and laws.
Ability to travel regionally occasionally via personal or public transportation; travel may involve prolonged standing and walking.
May be required to work evenings, nights, weekends, or different shifts for extended periods.

Nice To Haves

Familiarity with Regional Education Networks (RENs), national research and education networks, and the broader higher education and research technology landscape.
Proficiency with CRM tools and five or more years of hands-on use tracking customer engagement and pipeline activity.
Experience delivering presentations at conferences, customer meetings, or industry events.
Experience collaborating with technical teams, such as network engineering and finance, on customer solution designs or implementations.
Knowledge of best practices in managing individuals, large projects, and external constituents.
Knowledge of strategic communication programs, including writing, graphic design, event production, and web content development.

Responsibilities

Lead MAX’s business development, sales, marketing, and customer engagement efforts.
Set growth strategy, grow the customer base, and identify ways to expand and improve MAX’s offerings.
Engage customers and partners across the research and education community to understand needs and develop new-service, expanded-offering, and strategic-partnership opportunities.
Work with technical, operations, finance, and administrative teams to turn customer needs into business and service solutions.
Manage sales, proposals, pricing, and customer retention.
Manage MAX’s business development and customer-facing staff, including the Service Development and Community Relations Office.
Develop a business development plan with measurable targets for customer growth and service adoption; set team priorities, support complex opportunities, and ensure consistent customer engagement.
Represent MAX and UMD at industry meetings, conferences, and customer events.
Identify opportunities related to emerging technologies, particularly quantum technology and its potential fit with MAX.
Help maintain continuity of university services during major catastrophic events, weather emergencies, or other operational emergencies when required.