Associate Director of Administration - New York

Latham & Watkins LLP • New York, NY

5d • $250,000 - $300,000 • Hybrid

About The Position

The Associate Director of Administration – New York is an integral part of Latham’s Office Administration team. This role will be responsible for leading the strategy, delivery, and continual evolution of key professional and administrative support functions within the New York office, while leveraging Attorney Support, Executive Assistant, Early Career, and other support models, including, but not limited to, centralized administrative support teams, to ensure exceptional service to attorneys, clients, and business services professionals. This role will be located in our New York office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.

Requirements

• Demonstrate exceptional leadership, communication, relationship management, and influencing skills necessary to work effectively with individuals at all levels of the firm
• Exhibit a demonstrated ability to build, develop, and lead high-performing teams committed to superior service for internal and external clients
• Possess a strong workforce planning, organizational effectiveness, operational management, and service delivery expertise
• A bachelor's degree
• A minimum of eight (8) years of progressive leadership experience within professional services, legal services, administration, operations, human resources, talent development, workforce management, or related business services functions
• Demonstrated experience leading managers and developing high-performing teams
• Significant experience managing service delivery functions with responsibility for workforce planning, operational effectiveness, talent development, accountability, and customer service
• Proven success building strong organizational cultures focused on superior support, accountability, development, and service excellence
• Demonstrated experience leading organizational change and implementing operational improvements
• Experience partnering with senior leaders on strategic planning, workforce strategy, talent management, and business operations initiatives

Responsibilities

• Establishing service delivery standards, operating expectations, and accountability frameworks that promote service excellence, operational effectiveness, and a consistent client experience across core verticals
• Evaluating and enhancing support models, staffing approaches, workflows, organizational structures, and service delivery strategies to ensure resources remain aligned with evolving business and client needs across core verticals
• In collaboration with local and global colleagues within and outside core verticals, providing leadership and oversight for the Attorney Support, Executive Assistant, and Early Career leadership teams, ensuring effective operations, employee development, accountability, and service excellence
• Partnering with office leadership, practice leadership, Human Resources, Business Services Recruiting, and Learning & Development to develop workforce strategies that support business objectives, strengthen talent pipelines, and position the organization for future workforce needs within and outside core verticals
• Leading hiring, onboarding, training, mentoring, succession planning, and retention initiatives designed to attract, develop, and retain high-performing professional support teams capable of delivering superior service
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Benefits

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year
• A PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

What This Job Offers

• Job Type: Full-time
• Career Level: Director