Associate Director of Multifamily - NYC Portfolio, New York, NY

Rose Associates Inc.•New York, NY

7d•$155,000 - $165,000•Onsite

About The Position

Rose Associates is a recognized market leader in multifamily and mixed-use real estate, based in New York City. They own, develop, and operate leading properties in urban markets from Philadelphia to Boston, across all residential asset classes. Their dynamic services platform includes development, construction, property and asset management, leasing, marketing, and accounting/financial operations. They partner with private owners and institutional investors globally. Rose Associates relies on technology and deep expertise to consistently outperform the market in the operation of over 30,000 units across approximately 250 properties. They have been recognized as the top-rated manager for resident satisfaction in the United States for the past three years on the Kingsley Surveys platform. Established in 1925, Rose Associates has a century of real estate expertise and an impeccable reputation for excellence and integrity. It is a woman-owned business led by CEO Amy Rose, committed to a corporate culture of belonging and inclusion. As they expand across the Northeast, Rose Associates is providing opportunities for team members to grow their careers in an environment of respect and support. This role is for a visionary leader to join the dynamic team as Associate Director of Multifamily Operations. In this pivotal role, the individual will spearhead operational excellence for select properties within the multifamily portfolio, actively contributing to strategic planning and guaranteeing the overall success of residential communities. This is an opportunity to make a significant impact and lead with innovation.

Requirements

Bachelor's degree in a relevant field or equivalent experience.
10 years of residential property management experience, including a minimum of 7 years in a senior management position.
Proficiency in navigating computers and community management software, to include Microsoft Office, iLuvLeasing, On-Site, and Yardi.
Demonstrated ability to supervise staff, manage operational matters, and solve problems.
Excellent organizational, time management, and communication skills.
Strong technical knowledge of building operations and maintenance.
Understanding of marketing trends, budgeting, and reporting, including strong financial skills with knowledge of GAAP.
Work authorization (required)

Responsibilities

Collaborate with property managers to optimize daily operations, implement financial strategies, and monitor budgets, including analyzing monthly financial performance, rent variations, and staying informed about market intelligence.
Prepare owner reporting packages, incorporating budgets, business plans and monthly owner reports.
Deliver effective leadership and mentorship to ensure high performance and foster a collaborative work environment among property management teams.
Provide comprehensive asset management support, overseeing acquisitions and dispositions, and communicate relevant information and key issues effectively to ownership.
Contribute to the development and execution of strategic plans, addressing escalated resident concerns, and identifying growth opportunities for enhanced satisfaction.
Collaborate with the marketing team to ensure accuracy and adjust marketing plans as necessary.
Review leasing, occupancy activity, and approve resident retention and renewal programs to meet budget/proforma expectations.
Collaborate across departments to efficiently achieve property goals.
Ensure strict compliance with legislation, regulations, and safety standards.
Proactively manage assigned communities, conducting frequent site visits and inspections to ensure property upkeep and compliance, preserving their integrity.
Uphold compliance with company policies, government regulations and Fair Housing.
Review and inspect all Capital Replacement Plans.
Manage recruitment and retention of site employees, ensuring training milestones and requirements are met.
Be present on-site and able to move throughout the buildings to address community-related matters, including exceptional communication skills to meet with tenants, staff, vendors and visitors.
Ability to travel between the main office and site locations within the portfolio and be able to ascend and descend stairs, including comfortability with exposure to varying environmental climates and circumstances.
Position may be required to perform duties outside their normal responsibilities as needed.
Ability to perform the essential duties and responsibilities of the position in residential environments where domestic pets are routinely present. Employees are required to work in common areas, lobby areas, building offices, amenity spaces, and occupied residential apartments where pets may be present while carrying out the responsibilities of their position. Depending on the role, these responsibilities can include responding to resident requests and work orders; providing concierge and resident services; entering apartments; conducting inspections; performing maintenance, repairs, and other handyperson duties; managing building operations; supervising or coordinating building staff, vendors, and contractors; responding to emergencies; and performing other resident management and property-related responsibilities. The ability to perform the essential functions of the position in areas where domestic pets are present, including occupied residential apartments, is an essential requirement of employment for positions requiring such work.