Associate Director, Medical Strategic Operations (Field)

Sumitomo Pharma•Marlborough, MA

1d•Remote

About The Position

Sumitomo Pharma America is seeking an Associate Director, Medical Strategic Operations to support Field Medical operations within Medical Affairs. The role is responsible for the Field Medical working practice document, Veeva CRM management, the insights process and reporting, and special cross-functional initiatives. It provides a strategic framework to align Field Medical and operations and promote consistent execution across field teams. This is an individual-contributor role with no direct reports. The position partners with internal stakeholders and cross-functional teams, supports field-related technology and digital enablers, and helps ensure that Field Medical activities adhere to company policies and standards. It also supports medical congress activities and special initiatives, and may assist Strategic Operations colleagues with workload during peak periods. The role is primarily remote, with periodic on-site office meetings and approximately 25% travel, including domestic and international travel as needed.

Requirements

Bachelor’s degree in science, healthcare, business, or a related field.
At least 8 years of pharmaceutical industry experience in Grants (sponsorships or medical education) and/or Medical Affairs operations related to biopharmaceutical functions.
Deep experience with systems, including Veeva CRM.
Clinical experience or a strong scientific research background in Urology, Women’s Health, or Oncology.
Strong project leadership, project management, and time management skills.
Excellent communication, diplomacy, written, and oral communication skills.
Understanding of drug development and the product lifecycle.
Ability to translate HCP insights into themes and actions.
Demonstrated ability to work across functions and collaboratively.
Demonstrated ability to lead strategically, drive performance, build alignment, inform, negotiate, and collaborate.
Commitment to continuous improvement and high performance.
Ability to adapt quickly to evolving therapeutic landscapes, scientific data, and organizational priorities.
Enterprise mindset with innovative, solution-oriented, critical-thinking, and performance-driven approaches.
Ability to work across multiple therapeutic areas.
Ability to travel as needed, approximately 25% of the time, including domestically and internationally.
Ability to use a personal computer for extended periods and exercise judgment, initiative, and independence in a fast-paced environment.

Nice To Haves

Advanced degree, such as PharmD, PhD, or MS.
Experience in congress planning activities.
Experience in vendor management.

Responsibilities

Guide and support implementation of an effective Field Medical organization in the United States.
Develop a strategic framework aligning Field Medical and operations to promote consistent execution across field teams.
Create efficiencies and consistency through central Field Medical operations.
Optimize communications and processes, including value metrics, measures of impact, and insights.
Identify future capabilities needed for customer engagement as the landscape changes.
Provide guidance and advisement to cross-functional programs and projects.
Participate in field visits with Medical Science Liaisons (MSLs) to obtain insights and apply customer-centric strategies and services.
Maintain and update the Field Medical working practice document, educate field colleagues about it, and ensure activities adhere to policies and processes.
Partner with internal stakeholders to implement medical initiatives.
Onboard and train new hires on non-therapeutic topics, policies, and Veeva CRM.
Guide and counsel Field Medical associates and stakeholders to ensure activities follow policies and standards.
Identify and implement effective field-related technology, digital, and IT enablers, and lead technology enhancements.
Partner with the Congress Lead to support medical congress activities, including pre-planning, strategic targeting, diversified engagement, tool utilization, on-site time, debriefing, and follow-up.
Partner with the Strategic Operations Lead on special initiatives requiring cross-functional collaboration and alignment.
Support other Strategic Operations colleagues during peak workloads, including SOW development, contracting, purchase order requests, and accurate financial reporting.
Maintain compliance with applicable regulatory, legal, and operational rules and procedures and uphold high ethical standards.