Associate Director - Medical Content Capabilities

Eli Lilly and Company • Us, IN

6d • Hybrid

About The Position

The Associate Director, Content Ecosystems – Medical Content Capabilities, is the primary business and system owner for assigned global medical content platforms and enabling technologies. As part of Lilly’s Accelerate Reach & Scale strategy, the role helps Global Medical Affairs move toward end-to-end, capability-based delivery of medical content at enterprise scale. It shapes, delivers, scales, and supports adoption of capabilities for the compliant creation, reuse, management, and global dissemination of medical content, enabling clinical care gap education and translation of scientific evidence into practice.

The Associate Director owns the capability vision, roadmap, integrated program delivery, adoption, and value realization, translating business strategy and process needs into scalable technical solutions. The role partners with Tech@Lilly, Quality, Legal, Compliance, and cross-functional stakeholders to embed solutions into working practices and deliver measurable enterprise outcomes. This position is based in Indianapolis, Indiana, with a hybrid work arrangement. International travel may be required as needed.

Requirements

• Bachelor’s degree required.
• At least 3 years of Global Medical Affairs experience, or equivalent experience leading enterprise capabilities, business platforms, or cross-functional programs in a regulated environment.
• Demonstrated leadership in capability ownership, governance, and strategic delivery in the pharmaceutical or biotech industry.
• Authorized to work in the United States on a full-time basis; Lilly will not sponsor work authorization or visas for this role.
• Organizational and project management skills, including the ability to manage multiple priorities and deliver in a demanding, agile environment.
• Demonstrated ability to own or lead delivery of enterprise capabilities with measurable business outcomes and adoption.
• Ability to influence without authority and drive cross-functional alignment, prioritization, and trade-off decisions across business, technical, quality, legal, and compliance stakeholders.
• Experience translating business needs and end-to-end process requirements into technical requirements, user stories, and delivery plans in agile or iterative environments.
• Ability to provide strategic guidance as an enterprise subject matter expert on capability and platform issues across global teams and governance forums.
• Passion for quality, compliance, and continuous improvement; strong compliance sense and adherence to business integrity principles.
• Learning agility, strategic thinking, attention to detail, self-management, and ability to prioritize enterprise work in line with business strategy and long-term capability goals.
• Demonstrated leadership, effective cross-functional collaboration, and teamwork.
• Excellent written and verbal communication skills.
• Ability to challenge appropriately and recognize and escalate risk as needed.
• Ability to work inclusively and collaboratively in keeping with Team Lilly philosophies.
• Ability to travel internationally as needed.

Nice To Haves

• Expertise in relevant IT systems used by GMAO staff, such as Veeva Vault MedComms, Adobe Workfront, Adobe Experience Manager (AEM), Claude, Copilot, MCP servers, and related AI integration infrastructure.
• Familiarity with the Scaled Agile Framework (SAFe) methodology.
• Experience serving as the primary business subject matter expert for global platforms, including adoption enablement, governance, and continuous improvement.
• Success scaling global capabilities across geographies while balancing process consistency with regional flexibility.
• Passion for improving patients’ lives through efficient business operations and effective solutions.

Responsibilities

• Act as business capability owner and System Owner for assigned Medical Content Capabilities, maintaining an end-to-end view across planning, creation, review, approval, and distribution or fulfillment.
• Lead program and project delivery, coordinating projects and workstreams into cohesive, enterprise-ready capabilities.
• Translate ARS and Global Medical Affairs priorities into integrated capability roadmaps and delivery plans; own program outcomes, including delivery performance, adoption, and business impact.
• Recommend future-state technologies that enable compliant creation, reuse, and management of medical content; manage operations budgets as needed.
• Bridge Global Medical Affairs, Tech@Lilly, operations, and compliance partners as the primary business–technology integrator.
• Translate business workflows and future-state process needs into functional and technical requirements, user stories, and acceptance criteria with Tech@Lilly Product Owners.
• Represent end-to-end business value, dependencies, and trade-offs in agile delivery and governance forums; influence prioritization, sequencing, and solution design.
• Serve as a subject matter expert on system and capability issues for local, regional, and global staff.
• Lead delivery through launch and drive sustained adoption, embedding capabilities into day-to-day operations.
• Define and execute change management approaches that align process, technology, training, and communications.
• Establish success measures for end-to-end effectiveness, including cycle time, reuse, adoption, and quality; incorporate user feedback and performance data into continuous improvement.
• Partner with Tech@Lilly to support platform stability, resilience, scalability, and compliance, while enabling consistent global processes with appropriate regional flexibility.
• Identify opportunities to reduce fragmentation, eliminate manual handoffs, and improve interoperability across the content ecosystem.
• Identify, pilot, and scale AI tools, automation, and emerging digital capabilities to improve business operations and content workflows and support scalable enterprise capability delivery.
• Participate as appropriate in industry, academic, and professional forums and bring relevant learnings back to the organization.
• Travel internationally as needed.

Benefits

• Company bonus, depending in part on company and individual performance.
• Company-sponsored 401(k) eligibility.
• Pension.
• Vacation benefits.
• Medical, dental, vision, and prescription drug benefits eligibility.
• Flexible benefits, including healthcare and/or dependent day care flexible spending accounts.
• Life insurance and death benefits.
• Certain time-off and leave-of-absence benefits.
• Well-being benefits, including an employee assistance program, fitness benefits, and employee clubs and activities.
• Employee resource groups open to all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Director