Senior Technical Program Manager, AI Content Capabilities

Microsoft • Redmond, WA

5d

About The Position

Microsoft is seeking a Senior Technical Program Manager, AI Content Capabilities, within its Marketing Technology organization. The role will lead development and scaling of AI-powered products and reusable content capabilities that help more than 900 marketers take content from idea to finished, on-brand output. It bridges marketing content expertise and technical implementation, collaborating with content capability leads, Engineering, Design, and platform teams.

The position prototypes AI-powered skills, establishes methods to evaluate their quality, and develops reusable approaches for grounding, orchestration, integrations, and human review. The role takes capabilities from experimentation through implementation and scale, helping teams reuse proven solutions across content types. The successful candidate combines product judgment, hands-on AI prototyping, and technical knowledge of LLMs, agents and skills, APIs, data and context, and application integrations. The work involves navigating ambiguity, building and testing emerging capabilities, and turning ideas into validated experiences and scalable implementation paths.

Requirements

• Bachelor's degree and 4+ years of experience in engineering, product/technical program management, data analysis, or product development, or equivalent experience.
• At least 2 years of experience managing cross-functional and/or cross-team projects.
• Ability to take ambiguous customer or business problems through discovery, product vision, requirements, experimentation, MVP, and scale.
• Hands-on experience designing, prototyping, or shipping generative AI products, agents, applications, or workflows and evaluating their effectiveness.
• Experience shaping technical solutions with Engineering and Design, with fluency in APIs, application integrations, data and context management, and AI/LLM concepts.
• Experience leading complex cross-functional initiatives and influencing senior stakeholders across organizational boundaries.
• Experience defining or implementing evaluations for AI- or LLM-powered products and using results to improve performance and output quality.

Nice To Haves

• 3+ years of experience managing cross-functional and/or cross-team projects.
• Experience applying AI to marketing, content creation, creative, or other complex knowledge-worker workflows.
• Experience with LLMs, agents, skills, MCPs, grounding and retrieval patterns, APIs, and platforms such as Azure AI Foundry, Copilot Studio, M365 Copilot agents, and/or Model Context Protocol (MCP).
• Experience with marketing technology, Brand systems, creative tooling, knowledge systems, or content operations.

Responsibilities

• Define and scale reusable technical patterns for AI-powered content capabilities, including skill and agent design, grounding and context, orchestration, integrations, human review, and evaluation.
• Prototype AI-powered skills and experiences using generative AI platforms, agents, APIs, low-code tools, and code as appropriate to test hypotheses and validate paths to production.
• Establish evaluation and improvement frameworks for AI-generated marketing content, translating content and Brand quality standards into repeatable criteria, test sets, and measurement approaches.
• Translate marketer needs into product and technical requirements covering workflows, data and context, grounding, integrations, Brand requirements, user experiences, dependencies, and success criteria.
• Shape solutions with Engineering, Design, and platform teams by informing architecture, technical tradeoffs, integration patterns, and implementation decisions, and identifying reusable shared components.
• Codify and continuously improve AI content development best practices, guidance, and frameworks based on learnings from individual capabilities.
• Measure capability performance and drive continuous improvement using evaluation results, customer feedback, usage, quality, and business outcomes to identify opportunities and influence roadmap priorities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior