Senior Technical Program Manager, AI Content Capabilities

Microsoft • Redmond, WA

6d • $119,800 - $261,000

About The Position

Microsoft's Commercial Marketing teams are evolving in response to AI-driven changes to content creation. Within the Marketing Technology organization, the Senior Technical Program Manager, AI Content Capabilities will lead development of AI-powered products and reusable content capabilities intended to help more than 900 marketers create on-brand content. The role bridges marketing content expertise and technical implementation, working with content capability leads, Engineering, Design, and platform teams.

The role prototypes AI-powered skills, establishes methods to evaluate their quality, and develops reusable approaches for grounding, orchestration, integrations, and human review. It takes capabilities from experimentation through implementation and scale, helping teams reuse proven technical patterns across content types. The position requires product judgment, hands-on AI prototyping experience, and technical knowledge of LLMs, agents and skills, APIs, data and context, and application integrations.

Requirements

• Bachelor's degree and 4+ years of experience in engineering, product/technical program management, data analysis, or product development, or equivalent experience.
• At least 2 years of experience managing cross-functional and/or cross-team projects.

Nice To Haves

• At least 3 years of experience managing cross-functional and/or cross-team projects.
• Ability to take ambiguous customer or business problems through discovery, product vision, requirements, experimentation, MVP, and scale.
• Hands-on experience designing, prototyping, or shipping generative AI products, agents, applications, or workflows and evaluating their effectiveness.
• Experience shaping technical solutions with Engineering and Design, with fluency in APIs, application integrations, data and context management, and AI/LLM concepts.
• Experience leading complex cross-functional initiatives and influencing senior stakeholders across organizational boundaries.
• Experience applying AI to marketing, content creation, creative, or other complex knowledge-worker workflows.
• Experience with LLMs, agents, skills, MCPs, grounding and retrieval patterns, APIs, and platforms such as Azure AI Foundry, Copilot Studio, M365 Copilot agents, and/or Model Context Protocol (MCP).
• Experience defining or implementing evaluations for AI or LLM-powered products and using results to improve product performance and output quality.
• Experience with marketing technology, Brand systems, creative tooling, knowledge systems, or content operations.

Responsibilities

• Define and scale reusable technical patterns for AI-powered content capabilities, including skill and agent design, grounding and context, orchestration, integrations, human review, and evaluation.
• Prototype AI-powered skills and experiences using generative AI platforms, agents, APIs, low-code tools, and code to test hypotheses, validate approaches, and establish paths to production.
• Establish evaluation and improvement frameworks for AI-generated marketing content, translating content and Brand standards into repeatable criteria, test sets, and measurement approaches.
• Translate marketer needs into product and technical requirements, including workflows, data and context, grounding, integrations, Brand requirements, user experiences, dependencies, and success criteria.
• Shape solutions with Engineering, Design, and platform teams by informing architecture, technical tradeoffs, integration patterns, and implementation decisions, and identifying shared components for reuse.
• Codify and improve AI content development best practices, turning learnings into repeatable patterns, guidance, and frameworks.
• Measure capability performance and drive continuous improvement using evaluation results, customer feedback, usage, quality, and business outcomes to identify opportunities and influence roadmap priorities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior