Associate Director, Medical Affairs Training & Excellence

Dompé•San Mateo, CA

4d•$180,000 - $220,000

About The Position

The Associate Director, Medical Affairs Training & Excellence designs, builds, and delivers the scientific and operational training and competency framework for Dompé’s Medical Affairs organization. The role ensures that MSLs, Medical Information specialists, and other Medical Affairs team members remain scientifically current, operationally capable, and certified to engage HCPs, investigators, and KOLs to a high standard. Reporting to the Senior Director, Medical Affairs Strategy & Excellence, the Associate Director partners with Global Medical Leads, Medical Communications, Medical Information, and Patient Advocacy to align training content strategically, maintain scientific accuracy, and support consistent delivery across functions. The position combines scientific knowledge across Dompé’s indication portfolio with instructional design, program management, and change-management capabilities to scale training and excellence standards across a growing organization. The role designs and maintains onboarding, ongoing scientific education, competency development, and annual recertification programs; delivers live in-person and virtual training; maintains a training calendar; and manages an LMS or equivalent system to track completion, certification, and competency. It also defines Medical Affairs-wide excellence standards, competency frameworks, and playbooks; identifies capability gaps; and supports change management as processes, systems, and governance structures are introduced. The Associate Director partners with Global Medical Leads and Medical Communications to develop and update indication-specific training materials, clinical overviews, scientific exchange guides, and stakeholder engagement simulations. The role also contributes to systematic new-hire onboarding. Field and operational responsibilities include administering and configuring the MSL CRM platform, maintaining CRM data quality, managing the field-insights pipeline, and producing reports and dashboards for Medical Affairs leadership.

Requirements

Advanced degree in life sciences, pharmacy, or medicine (PharmD, PhD, OD, MSc, or equivalent).
At least 6 years of experience in medical affairs, medical communications, medical information, or field medical training in the pharmaceutical or biotech industry.
Demonstrated experience developing and delivering scientific training programs for MSLs or other Medical Affairs team members.
Strong scientific writing and instructional design skills, including the ability to translate complex clinical data into clear, engaging, applicable training content.
Experience managing a direct report or junior team member, including coaching and development.
Proficiency with e-learning authoring tools and LMS platforms.

Nice To Haves

Ophthalmology or rare disease experience.
Prior experience as an MSL or in a field medical role.
Experience training across multiple Medical Affairs subfunctions, ideally including pre-launch and post-launch programs.
Familiarity with ophthalmology, rare disease, or neurology therapeutic areas.
Experience developing certification programs and competency assessment frameworks across a Medical Affairs organization, beyond field teams alone.

Responsibilities

Design, maintain, and deliver a comprehensive Medical Affairs training curriculum covering onboarding, ongoing scientific education, competency development, and annual recertification.
Deliver live in-person and virtual training for new hires and existing Medical Affairs team members in partnership with Global Medical Leads and function leads.
Maintain a training calendar aligned with content development, new data readouts, and annual recertification requirements.
Build and manage an LMS or equivalent system to track organization-wide training completion, certification, and competency status.
Define and maintain Medical Affairs-wide excellence standards, competency frameworks, and best-practice playbooks across Field Medical, Medical Information, and Medical Communications.
Identify capability gaps with Medical Affairs leadership and develop targeted programs to address them.
Support change management and capability-building as new processes, systems, or governance structures are implemented.
Partner with Global Medical Leads and Medical Communications to source indication-specific scientific training content that reflects the current scientific platform and approved labeling.
Update training materials following label updates, new data readouts, competitive intelligence updates, and changes to scientific exchange guides or Q&A documents.
Develop clinical overviews, scientific exchange guides, and HCP and stakeholder engagement simulations with Global Medical Leads and function leads.
Contribute to new-hire onboarding with HR and Medical Affairs leadership to build scientific and operational readiness across subfunctions.
Administer and configure the MSL CRM platform, including field structure, call reporting templates, and user access.
Maintain CRM data quality and ensure field call notes, insights, and territory records are complete, accurate, and consistently categorized.
Manage field insights from CRM capture through categorization, tagging, and routing to Evidence Generation, Medical Communications, and Global Medical Indication Leads.
Generate field-insights reports and dashboards for Medical Affairs leadership, highlighting trends across therapeutic areas and geographies.