Associate Director, Medical Affairs - Content Studio Technology Lead

Gilead Sciences•Parsippany, NJ

1d•$177,905 - $253,220•Hybrid

About The Position

This is a content technology leadership role for someone who lives at the intersection of content, technology, and creative execution. As the Global Content Studio Technology Product Lead, you will own the authoring platforms and production execution that power Medical Affairs content delivery at scale — turning strategic content briefs into finished multi-format deliverables (e.g., HTML format conversions needed for VAE/SFMC email initiatives, web content, interactive slide decks/infographics, and other digital experiences. You will build and operate the content production engine from the ground up — standing up the team, partnering with design agencies, and embedding AI tools directly into the production workflow to transform how Medical Affairs content is created, adapted, and delivered globally. Reporting to the Sr. Director of Global Content Strategy Technology Capability Lead, and working in close partnership with the Medical Affairs (e.g., Global Medical Affairs, US Medical Affairs, Affiliate Medical Affairs) and Medical Content Strategy & Enablement (MCS)/Insights, Data, & Analytics (IDA) teams in GMSO, you will own the content authoring platforms and the production operations that turn strategic content briefs into finished, compliant, multi format deliverables. Your team is a service to the broader global Medical Affairs organization, including Rest of World (ROW): when a therapeutic area team needs an interactive HTML piece, a localized email campaign, or a set of derivative assets adapted from a global master, your team delivers it. This role also carries a significant future state opportunity. You will design and build the production capability that enables Medical Affairs to scale content derivatives from global to local and local to local — translating the content strategy set by Medical Affairs into repeatable, high quality production workflows. AI is central to this vision. You will evaluate, implement, and operationalize AI powered content authoring tools that accelerate production, reduce manual effort, and enable your team to do more with every cycle. The ideal candidate will have vendor oversight experience and has led medical affairs content development/production including digital content operations in pharma or a regulated industry, brings familiarity with modular content, HTML content authoring, modern AI-enabled content authoring tools, digital omnichannel, and digital content standards, and knows how to own a production service end to end with discipline, quality standards, and a relentless focus on user outcomes and throughput.

Requirements

Master’s degree + 8 years of experience OR Bachelor’s degree + 10 years of experience in medical content production, digital content operations, creative production management, or related fields
Familiarity with Medical Affairs content types and HTML content authoring and digital content production in a professional or agency environment
Familiarity with content management and digital asset management platforms used in pharma or life sciences

Nice To Haves

Experience leading a content production or digital content operations team, managing workload, digital content standards, quality standards, agency partnerships, and team development
Deep expertise in HTML authoring, responsive email development, dynamic and interactive digital content creation, and modern web content production techniques
Experience evaluating and implementing AI powered content tools, including generative AI for content creation, automated adaptation, and intelligent production workflows
Track record of running content production as a managed service with defined SLAs, intake processes, quality gates, and throughput reporting
Experience building or managing offshore or distributed content production capabilities, including process design, training, quality assurance, and governance for global to local content derivative workflows
Experience partnering with design agencies, managing the creative to production handoff, and ensuring alignment with agency partners on quality and delivery standards
Understanding of regulatory and compliance requirements for Medical Affairs content including review and approval workflows, fair balance, and promotional vs. non promotional content distinctions
Pharma or life sciences experience is strongly preferred; candidates from healthcare, publishing, or media with deep content production and AI backgrounds will be considered
Strong project management skills with the ability to manage multiple concurrent production workstreams across teams, agencies, and time zones
A creative production mindset paired with operational discipline: someone who cares about both the quality of the output and the efficiency of the process
Empathy and genuine team care — builds inclusive, high performing cultures where people feel supported, challenged, and empowered to grow
MBA or advanced degree preferred

Responsibilities

Own the Content Production Service Model: Own and operate the content production function as a managed service for Medical Affairs, delivering email content, web assets, dynamic HTML based interactive content, and multi format deliverables on time and at quality standards
Manage intake, prioritization, and capacity planning for all content production requests, ensuring the team delivers against demand from multiple therapeutic areas and stakeholder groups simultaneously
Define and maintain production standards, quality gates, and review processes that ensure every piece of content meets brand, regulatory, and compliance requirements before delivery
Build and maintain production SLAs, turnaround benchmarks, and reporting dashboards that give stakeholders and leadership visibility into throughput, quality, and capacity
Create a culture of product excellence and operational rigor within the production team, where speed and quality are not competing priorities but complementary standards
Partner with Medical Affairs and MCS to translate upstream content strategy, format vision, and technology direction into production ready workflows, ensuring the build team is aligned to strategic intent
Lead the Content Production Team and Agency Partnerships: Manage and develop a team of content producers responsible for HTML authoring, email builds, interactive content development, and asset adaptation across formats and channels
Partner with design agencies to translate creative briefs and mockups into production ready, compliant digital content, managing the handoff from design to build with clear specifications and quality expectations
Build team capabilities in modern HTML authoring, responsive design, dynamic content techniques, and AI assisted content workflows, continuously raising the bar for what the team can produce
Partner with design agencies on scope, deliverables, timelines, and quality standards, building collaborative working models that drive creative and technical excellence
Design and build the future state offshore content production capability, establishing processes, training, quality assurance, and governance that enable global to local and local to global content derivative workflows at scale
Bring AI Into the Content Production Workflow: Evaluate, implement, and operationalize AI powered content authoring and production tools that accelerate how Medical Affairs content is created, adapted, and localized
Identify opportunities across the production workflow where AI can reduce manual effort, improve consistency, or enable new content formats that were previously too resource intensive to produce at scale
Partner with the Global AI Technology Capability Lead to ensure AI tools adopted in content production align with the broader Medical Affairs AI governance framework and compliance requirements
Build AI assisted production workflows that enable the team to generate content derivatives, adapt global assets for local markets, and produce multi format deliverables with greater speed and fewer manual touchpoints
Stay current on emerging AI content production tools and generative design capabilities, partnering with Medical Affairs, and IDA/MCS in GMSO and the Global AI Technology Capability Lead to recommend what to adopt, pilot, or monitor
Own Content Authoring Platforms and Production Infrastructure: Own product direction for the content authoring and production platforms that the production team relies on daily, ensuring they are configured, performant, and aligned to production workflows
Define and evolve the production technology stack including HTML authoring tools, asset management systems, template frameworks, and quality assurance tooling
Drive platform improvements and integrations that reduce friction in the production process, connecting authoring tools with review and approval systems, digital asset management, and downstream delivery channels
Ensure content production infrastructure supports the global to local derivative workflow, enabling assets to move from master content to localized, market ready deliverables with traceability and version control
Partner with Medical Affairs, MCS/IDA teams in GMSO and the Global Content Technology Product Lead to ensure production platforms are aligned with the content vision, management ecosystem, and technology roadmap